Shannon E. Sword

**** *. ***** ***

Littleton, CO 80127

720-***-****

ad070g@r.postjobfree.com

OBJECTIVE

Obtain forklift operator position utilizing skill-set with forklift class 1,2,3,4, and 5 certifications, with an emphasis on safety, inventory control in high volume industrial settings. SKILLS

Adaptable and proactive certified forklift operator and hospitality manager adept with excellent customer service ethics with an ability to quickly implement problem solving skill-set through humility and principle-based solutions. Skill-sets are inclusive to high volume manufacturing and fabrication. Adept at multi-management concepts including supervision and training in multiple discplines within either warehouse and fabrication systems.

EXPERIENCE

Colorado Department of Corrections, Sterling, CO- Forklift Operator/ Inventory Specialist

(JUNE 2020-MAY 2023

● Loading and unloading materials/products and stacking in assigned places.

● Packing, shipping of products/materials to assigned departments within facility.

● Forklift maintenance and overall warehouse maintenance.

● Locating and moving stock safely to pallets for staging and shipping.

● Inventory control identifying damages and report shortages and quality deficiencies.

● Inclusive training in poly-dynamic management systems

● Quality Control Supervisor and Logistics Specialist.

● Graduate of the Seven Habits of Highly Effective Management Systems. (2020). Landry's Hospitality Group, Denver Aquarium, Denver, CO- Asst. Manager, Lead Server, Key Operational Employer

(JUNE 2018- MARCH 2020)

● Floating manager, server, bartender for various Landry's concepts.

● Operational consultant including team training and restructuring of staff training.

● Certified trainer and team concept developer. Consultant in various departmental concepts inclusive to increasing marketability, suggestive selling modules and concepts, and brand design capabilities.

● Assisted in wine menu/inventory development and menu concept design. Ranked 37 in Wine Enthusiast Top 5O Wine Lists U.S.. (2019)

Canine Companions for Independence, Denver, CO- Certified Service Canine Handler

(JUNE 2009-PRESENT)

● Certified service canine trainer in socialization for cognitively and mobility impaired clients.

● Lead instructor for the Good Canine Basic Obedience modules.

● Comprehensive knowledge in canine behavioral modification. Grappa Mediterranean Bistro, Golden, CO-

Asst. General Mgr, Lead Server, Bartender

(MAY 2012- MAY 2018)

● Assisted in menu concept development.

● Provided ongoing and proactive team building initiatives, scheduling, wine inventory, and daily directionals.

● Waited/bartended six nights per week with an emphasis on building local and international relationships through excellent customer service and focused banquet management techniques. The Broker Restaurant, Denver, CO-

Asst General Mgr, Lead Server Bartender

(JANUARY 1988- AUGUST 2004)

(MARCH 2006-JUNE 2012)

● Skills were inclusive to building dynamic fine dining establishments with the Denver metro area.

● Received Wine Spectator's Top United States Wine List. 1997-2000, 2004, 2008

● Assisted in menu planning, food costs, wine list education, scheduling, and overall well being of establishment.

● Provided twenty-two years of dedicated high volume fine dining service. EDUCATION

Regis University, B.A. Liberal Arts, Denver CO 1995 Sterling Vineyards Hospitality and Oenology School, Napa, CA 1997 Canine Companions for Independence, Certified Canine Trainer Certification, Burlington, CO 2009

Metro State University, CIT (Counselor in Training) At-Risk Juvenile Studies, Denver, CO 2013 Seven Habits of Highly Effective People Mentorship, Trinidad CO 2014 Moral Reconation Therapy Mentor (MRT), Sterling, CO 2021