Hy Khuu – MBA, PMP, CSM, CSPO, SASM

San Jose, CA 415-***-**** ad0702@r.postjobfree.com https://www.linkedin.com/in/hykhuu/ SUMMARY OF QUALIFICATIONS

An IT professional with 15+ years extensive background in new business development technologies; including technical hands-on custom embedded Hardware, Firmware, Mechanical and project management experience with cross functional global teams in adopting Waterfall/Agile/Kanban/Scrum. Private/Public/On-premise cloud software development solutions for internal & external clients in Consumer Electronics, eCommerce for Private + Fortune 500 companies. Known for establishing collaborative work relationships in building teams to increase productivity in complex technical environments.

● Trust Building, Problem Solving, Customer Facing ● Project Evaluation, Technical Reporting

● Business Process Improvement, Program Delivery ● Translating Business Requirements

● Self-motivated,Goal-Oriented, Mentoring/ Training ● Analysis into technical specifications Environment Agile/Kanban/Scrum/Waterfall, VM, delivered as a Services DCaaS, IaaS, NaaS, PaaS, SaaS, SoA Management Project, Program, Product, Change, Financial, Operation, Release, Supply Chain, Client/ Vendor Tools Asana, Confluence, JIRA Cloud-Server, Jabber, Google suite, GoToMeeting, MS Project, Notion, Office365, Rally, SharePoint, Smartsheet, Slack, Teams, Visio, WebEx, Work Chat, Zoom Products Required

Compliance CE, FCC, FDA, ISO, SOC (type I & II), TL 9000 & 14000, UL Clouds Private/ Public/ Hybrid/ On-premise Multi-Cloud Base Software Networks (AWS, Azure, GCP, OCI) DB/ Storage Client/Server (Microsoft/Oracle/Sybase), BigData NetApp, Cassandra, DataStax, Kafka, Mongo Storage (NAS, SAN Brocade, DDN, EMC CLARiiON, HP, Isilon, Ommeon), SQLServer, Veritas Networks Aruba, 802.11abgn ac, Broadband TR-69/98/111/135/143/174/398, Check Point, Cisco, DSL, DHCP/DNS, FiOS, Fortinet, FTP/ SFTP, HPNA, ICMP/IGMP, IMAP, InfoBlox, LTE 4G, 5G, MoCA, Palo Alto Networks, PON, POP, RTP/SIP/SMTP/SNMP, SSL/TLS, TCP/IP/UDP, VoIP Technology BT, DLNA, IoT, IPTV, Smart Home, Smart Meters, AI/ ML/ AR/ VR, WiFi, Wireless, ZigBee, Z-Wave WebApplications HTML/ HTTPS/ Java/ Javascript/ JSON/ Python, XML, REST and SOAP API PROFESSIONAL EXPERIENCE

Quest Global META INC., Sunnyvale, CA – Sr Technical Project Manager 04/2023 – 10/2023 Contract assignment at Meta Inc. to provide support, team building, collaboration in Systems end-to-end Validation Meta's wearable products from prototypes to product launched and released on October 17, 2023. To manage external vendors through the product execution phase process of the 2nd generation of Wearable Smart Glasses with Meta AI Chatbot assistant and optimization of battery charging case performance strategy in the Reality Lab.

● Builds a local team & offshore team in India as "the Year of Efficiency" drive, execute validation to meet key deadlines and priority goals.

● Plans and allocates resources for multiple HW/ FW/ SW life cycles of P1, EVT, DVT and PVT production phases.

● Prioritizes and aligns teams to validate the Smart Glasses of end-to-end system on the stress cart fixture integration with mobile test automation frameworks in Android/ iOS using Appium in Python to execute a few hundred cycles of repetitions in Live Streaming, Photos & Video Capturing, Spotify Music Playing, Video Calling, and Data Transfer.

● Responsible for coordinating global cross functional teams’ activities and taking the ownership of project execution in multiple workstreams.

● Leading teams, delegating work, monitoring work progress from multiple team leads start from the product requirements, cross functional requirements, to create systems test plan, and tracking kpi test cases coverages on each workstream. Team lead updates data execution, analysis reviews and status reporting bugs to developers and collecting measurement test results to stakeholders and executive levels. ALKIRA INC., San Jose, CA – Sr Technical Program Manager 11/2019 – 11/2022 Led internal engineering teams at stealth startup through the product execution phase process of the complete reinvention of networking. Unified network infrastructure with on-demand hybrid and multi-cloud (AWS, AZ, GCP, OCI) connectivity, integrated network and security services, end-to-end visibility, controls and governance, all delivered as a service - Networking as a Service (NaaS).

● Worked closely with internal and stakeholders to assess, define and prioritize initiatives.

● Identified and drove execution of project requirements, resources, milestone criteria, task dependencies and scheduled timelines which facilitated remotely scrum meetings to effectively track progress and manage projects.

● Responsibilities included coordination and planning of all engineering schedules and milestones to ensure the timely release of Software Development Life Cycle features, bug fixes and releases. Khuu_Hy-Resume Page 2 of 3

● As an Admin in Jira Cloud, developed structure 40 (projects/ issue types), templates, automations and continuous improvement processes and workflows for issue tracking work management tool for Engineering, IT HelpDesk, Finance and Product teams.

● Implemented the system change control management request and approval process to provide annual evidence to the mock auditor for SOC Type 1 (report describes the procedure and controls) and Type 2 (report evidence in controls and operated over a period of time in 6 months) compliance certs. Assist engineering with the Filing Patents process flow for protecting AK IPs.

● Coordinated with Hiring Managers in selecting the process to invite applicants to take a coding challenge, ranking for a phone screen, and if selected to invite applicants in-person interview, interviewers feedback and make an offer. SONY INTERACTIVE ENTERTAINMENT, San Mateo, CA – Sr Technical Project Manager Global R&D

02/2018 – 11/2019

Collaborated with various global R&D engineering teams to successfully manage and support a variety of technical R&D projects (HW/ FW/ ME/ SW) as per the agreed scope/cost/time from Idea, PoC, Prototype, Commercial Products.

● Managed R&D Projects and collaborating with multiple sponsors, stakeholders in Japan, U.K and US, project leads, and multiple vendors in innovative latest technologies, like Gaming, Sensing, AI/ ML, AR/VR/MR, Data Analytics/ Big Data to deliver them in committed time, agreed scope and required quality from silicon development deliverable.

● Set up and conducted meetings with stakeholders, teams, vendors adaptive cultural sensitivities working environments.

● Operated/ ensured the communication as a conflict arbitrator, track activity and tasks between global team members.

● Worked with Engineering manager to set up/ maintain/ improve vendor/ meeting project commitments & delivery process.

● Proactively identified dependencies,issues, risks and corresponding action/mitigation plans in Hardware/Firmware/ Software projects and worked with other members for solutions. Prepared presentations, project documentation and reports.

● Continuously developed on empowering in coaching / mentoring to other project managers, improving and streamlining the global PMO team processes, shared knowledge base, standardized documentation from initiatives, promoted best practices to different deliverables templates, policies, and approved tools to better in tracking product/ portfolio management with business partners for more consistency, uniformity, efficiency and effectiveness. VERIZON DIGITAL MEDIA, San Jose, CA – Sr Technical Program Manager 06/2014 – 06/2017 Developed a startup culture to transform from waterfall to an agile environment engaging engineering, product and leadership teams to execute on the product vision and roadmap from start to finish the first generation of OTT & STB.

● Drove embedded HW/ FW/ ME/ Platform, DevOps Infrastructure and Web Services teams deployment to Production and bug scrub weekly meeting and generates appropriate monthly project metrics (Aging and Iteration) reports.

● Accomplished a faster SDLC structure/ coordinate schedule Platform builds with Sanity Check Build Acceptance Test and release process to Validation/ Manufacture/ Operations/ Production teams which reduced bad builds by 35%.

● Launched internal Alpha/Beta versions cloud-based software, involved managing and ensuring that quality cpu/ memory optimization and budget constraints 40% cost savings are met accessories in planning, milestones, updating status and action items with several cable manufactures for 18 months from our small group of 23 members.

● GA 1st released go90 website/mobile apps (iOS/Android), and go90 Content Management System in 9 months.

● Product Owner captured functions/ features requirement, prioritized user stories to developers, solutions clarification for MoCA/ FiOS IPTV STB, OTT, IOT browsers, tablets, smartphones with stakeholders throughout the Agile product lifecycle including ideation, definition, development, user acceptance testing, operations, data encryption deployment.

● Scrum Master facilitated Sprint Planning/ Review/ Retrospective/ Backlog Refinement, removed impediments, escalated roadblock, risk assessment & mitigation, resource allocation, identified issues in participating daily stand-up with Scrum team for go90 DevOps in deployment release website/ mobile apps reduced overtime/ weekend workload.

● Led silicon development deliverable, change control/ release management approval processes in production support deployment outage. Established escalation group chats and post-mortems meetings with cross functional teams to follow up action items, tracked resolution of issues to closure urgency. Lessons learned archives for future reference.

● Developed & maintained the JIRA workflow process for custom fields of Epic/ User Story/Task/Defect and created monitoring dashboards tracking multiple projects with X-functional teams reduced response time from 3 days to 2 hrs. CISCO SYSTEMS, INC., San Jose, CA - Technical Solutions Program Manager 04/2013 – 04/2014 Established the Data Center as a Service (DCaaS) Team managing in application migrations and infrastructure retrofits from legacy DCs to State-of-the-Art Virtualized Data Centers to ensure the efficient utilization of services and resources.

● Successfully executed in applications migrating two BIG Production/Non-Production/Engineering Data Centers (DC) as a Service for planning/tracking/coordinating/communicating/collaborate on projects involving charter, stakeholders, vendors, cross-functional teams across America, Asia, Australia, and Europe and to upgrade/ retrofit/ consolidation in supporting UCS-Voice/ Video, Cloud, Virtualization, Resiliency, Optimize, Scale and Next-gen Technologies.

● Accomplished a better implementation/ operation process outcome to shorten a time due to the priority change of DCs in a critical path and overcome obstacles, less potential issues/ risks to providing value added DC solutions to clients.

● Reduced operations & maintenance cost-effective to DC services, replicated data/ storage prior to migrating Physical/ Virtual Hosts from one DC to another DC near-zero downtime and resiliency for those critical business/IT services. Khuu_Hy-Resume Page 3 of 3

● Ensured that all assigned project requests are prioritized, executed on-time, on-budget. Learned, complied and adhered to manage properly within internal project governance framework processes.

● Facilitated New Services Onboarding guidelines/recommendations engagement to oversee a portfolio of standard/ customization projects concurrently from conception/ planning/ architecture/ design/ implementation/ operation/ training/ support through production release to Go-Live. GAP CORP, San Francisco, CA - Senior Systems Engineer/ Platform Engineer 03/2012 – 11/2012 Supported the design, development, deployment, testing and production release for Gap retail stores to cloud.

● Worked collaboratively with development and operations to provide pre/post-launch business process analysis, technology solution definition, product function expertise/ engineering support for an Agile Development environment.

● Participated in a Platform team responsible for the design, implementation, automation and deployment of systems VMware enterprise security infrastructure, information systems, ERP applications, and Point-of-Sale stores to cloud.

● Developed and managed systems integration for Agile projects. Identifies and resolves existing system deficiencies.

● Planned/ implemented/ tested/ documented/ executed migration current IBM 4690 Point-of-Sale systems to Dell T410 servers and deployment of new opening 2 China Gap Outlet stores and existing 30 Gap stores in China & Hong Kong.

● Coordinated and scheduled support hardware and software upgrade in countries with Gap I.T in China and HK. SONY CORP, San Jose, CA - Senior Staff Systems Engineer/ Release Manager 07/2009 – 10/2011 Managed several projects to ensure deliveries on release schedule.

● Established Digital Media Backbone Enterprises Security Management Cloud Virtual Environment Solution SOA web services Platform Workflow System HW/ SW recommendation from research analysis, proof of concept with prototyping projects with strategic integration partners manage aspects of products/ solutions to customer acceptance and Go-To-Market checklist for Swiss Broadcaster/ Comcast/ NBC/ Sony Pictures Entertainment projects.

● Ran projects activities with multiple overseas locations Developers/ QA/ cross functional Support Team in product requirements for specific broadcaster & film productions in custom cloud storage solutions web services.

● Provided technical response to RFI/RFP, product plan & competitive analysis for Customers.

● Assisted and contributed in providing content media presentations, demos, and training and tradeshow events.

● Conducted training for Sony Professional Sales/ Services and serves as a technical SME on Pre/Post Sales System integration 3rd party products in live production customers supports on-site/ off-site and end-2-end testing/ deployment fiber network new release of hardware and software for the Sports Stadium View project at the MLB-Cincinnati Reds.

● Customized/ configured current existing/ updated latest Network/ Storage/ Server/ Platform/ Database/ Web Services.

● Maintained and supported configuration hardware/ metadata software systems of the XDNews project which provided editing systems, establishing a seamless workflow reality in News and Sports production from material ingestion and editing to on-air playout base on-demand from Japan’s staffs or potential customers visiting for products demo. ACTIONTEC ELECTRONICS, Sunnyvale, CA - Sr Systems Engineer/ Project Management 08/2007 – 08/2008 Created a new IoT product line from competitive analysis and evaluated interoperability compatibility to select third party products to offering a service bundle package for major Telco/Cable customers with silicon development deliverable.

● Created Project Tasks to track multiple HW/ FW phases in Beta Testing, & Pilot Run products for Verizon, TDS, AT&T.

● Prepared SRS, white papers product using DSL/Fiber/Cable/Broadband wireless Wi-Fi to DEV/ Marketing teams.

● Researched Assessment & Gap Analysis for IoT - Connected Smart Home Automation gateways products with Zwave technology centrally manage household electronics to control all devices through a common software interface at home as well as remotely by PC, mobile smart phone, Wi-Fi router or Internet-enabled TV.

● Translated PRD from Qwest/TDS/Verizon’s RFI/ RFP into specifications suitable for use by the DEV teams.

● Provided direct pre-and post-sales support to triple play service providers with new features/ requirements from RFP.

● Developed embedded systems test on API features for CPE market leading gateway and other enhanced broadband application product line Video Game multimedia, Home Security Surveillance viewing thru. Web and smartphone.

● Represented Actiontec at DSL forum, conferences, seminars, events preparing contributions for evolving standards. EDUCATION/ CERTIFICATION

SAFe 4.0 Advanced Scrum Master Certification – Scaled Agile, San Jose, CA Certified Scrum Product Owner Certification – Scrum Alliance, San Jose, CA Certified Scrum Professional & Scrum Master Certifications – Scrum Alliance, San Jose, CA Project Management Professional Certification – San Francisco State University, San Francisco, CA Master of Business Administration, Marketing – Golden Gate University, San Francisco, CA Bachelor of Science, Computer Engineering – California Polytechnic State University, San Luis Obispo, CA Status: U.S Citizen

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