Customer Service Representative
Resume:
Christina M Tuten
Lincolnton, Georgia 30817
********@***.***
Objective:
To secure a position as a remote agent with a well-established organization.
Experience:
10+ years customer service
Skills:
MS Word, MS Excel, Quicken Books, able to learn quickly, reliable, dependable, trustworthy
Employment:
TTEC.com Work from home June 2020 – August 2021
Team Lead
Supervise 20 – 30 agents
Provide guidance and support
Correct Kronos
Utilize Excel Sheets
Issue corrective actions when needed
Provide coaching to agents when needed
Live monitor agents calls
QA calls
Take escalation calls when needed
Complete and send Western Unions when needed
TTEC.com Work from home April 2020 – June 2020
Customer Service Representative
Provide excellent customer service
Answer calls in timely manner
Assist customers with their accounts
Sykes.com Work from home April 2017 - June 2017
Customer sales agent
Provide excellent customer service
Answer calls in timely manner
Assist customers with their accounts
Assist customers with new installations
Lowe's Home Improvement Evans, GA July 2014 - April 2017
Customer Service Associate
Assist customers with purchase of stock and/or SOS blinds and/or installation
Provide estimates for customers
Provide assistance with installation
Put away and merchandise stock item
Set and print labels for clearance and stock products
Provide excellent customer service
Kroger Evans, Georgia April 2011 - July 2014
Floor Supervisor /Administrative Assistant/Human Resources/Cashier/Customer Service/Bookkeeping/
Supervise front end, assign tasks to associates, operate register to ring up customers, assist customers with comments, questions and concerns, provide excellent customer service, maintain employee records, conduct orientation for new hires, new hire paperwork, proxy to Unit Manager, employee relations, time corrections in Kronos Time and Attendance, entering and posting weekly department employee schedules, entering data into Excel, count down tills at the end of the day, end of day deposits and close of day paperwork, western union, money orders.
Edison High School Huntington Beach, California 1983
Diploma
References
Cyndi Culpepper 706-***-****
Tangy Danner 706-***-****
Stacy Carroll 706-***-****
Stefany Filyaw 803-***-****
Contact this candidate