Christina M Tuten

**** *********** ***** ****

Lincolnton, Georgia 30817

ad06yc@r.postjobfree.com

706-***-****

Objective:

To secure a position as a remote agent with a well-established organization.

Experience:

10+ years customer service

Skills:

MS Word, MS Excel, Quicken Books, able to learn quickly, reliable, dependable, trustworthy

Employment:

TTEC.com Work from home June 2020 – August 2021

Team Lead

Supervise 20 – 30 agents

Provide guidance and support

Correct Kronos

Utilize Excel Sheets

Issue corrective actions when needed

Provide coaching to agents when needed

Live monitor agents calls

QA calls

Take escalation calls when needed

Complete and send Western Unions when needed

TTEC.com Work from home April 2020 – June 2020

Customer Service Representative

Provide excellent customer service

Answer calls in timely manner

Assist customers with their accounts

Sykes.com Work from home April 2017 - June 2017

Customer sales agent

Provide excellent customer service

Answer calls in timely manner

Assist customers with their accounts

Assist customers with new installations

Lowe's Home Improvement Evans, GA July 2014 - April 2017

Customer Service Associate

Assist customers with purchase of stock and/or SOS blinds and/or installation

Provide estimates for customers

Provide assistance with installation

Put away and merchandise stock item

Set and print labels for clearance and stock products

Provide excellent customer service

Kroger Evans, Georgia April 2011 - July 2014

Floor Supervisor /Administrative Assistant/Human Resources/Cashier/Customer Service/Bookkeeping/

Supervise front end, assign tasks to associates, operate register to ring up customers, assist customers with comments, questions and concerns, provide excellent customer service, maintain employee records, conduct orientation for new hires, new hire paperwork, proxy to Unit Manager, employee relations, time corrections in Kronos Time and Attendance, entering and posting weekly department employee schedules, entering data into Excel, count down tills at the end of the day, end of day deposits and close of day paperwork, western union, money orders.

Edison High School Huntington Beach, California 1983

Diploma

References

Cyndi Culpepper 706-***-****

Tangy Danner 706-***-****

Stacy Carroll 706-***-****

Stefany Filyaw 803-***-****

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