Ionia Franklin

Pharmacy Technician/ Customer Service Rep

Killeen, TX 76549

ad06we@r.postjobfree.com

+1-817-***-****

Registered Pharmacy Technician who supports an overall positive patient experience by accurately and promptly entering, filling and delivering medications. Backed by retail experience, able to process returns, credits and return stocks of medications that have not been dispersed.

State of Texas Certified Pharmacy Technician #217898

Pays close attention to detail to ensure accuracy and maintain compliant documentation

Able to make decisions and implement course of action

Work as part of a team and maintain a professional and positive environment

Promote teamwork through demonstrated behaviors, leadership, and effective communication

Greenway (EHR) Microsoft Office / MS Excel MS Word MS PowerPoint Authorized to work in the US for any employer

Work Experience

Sales and Service Representative

Marriott International - San Antonio, TX

May 2022 to March 2023

• Taking inbound calls regarding reservations that need to be made, modified, and cancellations.

• Taking inbound calls regarding member status and accounts.

• Taking inbound calls regarding changing personal information. Pharmacy Technician

Randall's Pharmacy - Leander, TX

October 2018 to December 2021

Collect patient demographics and perform outbound and inbound calls

Use accurate dosage calculations, interpret and fill prescriptions and verify insurance

Adhere to patient confidentiality (HIPAA) regulations and confirm prescriptions are not filled anywhere else

Input codes into the electronic database and enter information on prescription for patients

Maintain clean and organized environment and provide outstanding customer service

Watch inventory levels, receive and accept shipment orders and restock supplies Homemaker

Stay-at-Home Parent - Killeen, TX

July 2017 to October 2018

Possessed excellent listening and delegation skills

Coordinated medical care, meals, and social activities

Remained deadline-oriented and reliable while adjusting priorities and managed time wisely Pharmacy Technician

Humana Pharmacy - Irving, TX

March 2017 to June 2017

Handled order entry and item entry for valid prescriptions

Communicated with patients via inbound and outbound calls

Followed HIPAA privacy rules to ensure health information was secure Pharmacy Technician

Wal-Mart Pharmacy - Fort Worth, TX

June 2016 to March 2017

Received written prescriptions or refill requests and verified that information was complete and accurate

Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels

Answered telephones and made outbound calls to clients and patients

Maintained proper storage and inventory levels

Assisted customers by answering simple questions, locating items, or referring them to the pharmacist for medication information

Resident Care Provider

Daybreak - Fort Worth, TX

June 2015 to June 2016

Secured safety of residents and clients

Assisted residents and clients with daily routines

Administered medication to residents and clients Education

Associate of Science degree in Management

Ultimate Medical Academy

2019

Associates of Applied Science in Pharmacy Technician Remington College

2016

High school diploma or GED

Skills

• Pharmacy Technician Experience

• Anatomy Knowledge

• Medical Office Experience

• Physiology Knowledge

• Medical Terminology

• Medical Billing

• Order Entry

• Human Resources Management

• Typing

• HIPAA

• Medical Records

• Compounding Medications

• Laboratory Experience

• ICD-10

• Data entry

• Microsoft Office

• Computer skills

Certifications and Licenses

Pharmacy Technician Certification

PTCB Certification

Additional Information

Accounting * Payroll * Banking Systems * Healthcare Law * HIPAA Compliance * Charting * Filing Processing Co-Payments * Human Resource Management * Organizational Improvements Appointment Scheduling * Insurance Billing Procedures * CMS1450 * UB04 * CMS1500 * Healthcare Claim Cycle Insurance Verification * Interpersonal Professional Communications * Business Office Operations

Medical Office Procedures * Medical Practice Management Systems * Practice Structure Leadership & Management * Medical Terminology * Anatomy & Physiology

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