Pharmacy Technician Customer Service
Resume:
Ionia Franklin
Pharmacy Technician/ Customer Service Rep
Killeen, TX 76549
*************@*****.***
Registered Pharmacy Technician who supports an overall positive patient experience by accurately and promptly entering, filling and delivering medications. Backed by retail experience, able to process returns, credits and return stocks of medications that have not been dispersed.
State of Texas Certified Pharmacy Technician #217898
Pays close attention to detail to ensure accuracy and maintain compliant documentation
Able to make decisions and implement course of action
Work as part of a team and maintain a professional and positive environment
Promote teamwork through demonstrated behaviors, leadership, and effective communication
Greenway (EHR) Microsoft Office / MS Excel MS Word MS PowerPoint Authorized to work in the US for any employer
Work Experience
Sales and Service Representative
Marriott International - San Antonio, TX
May 2022 to March 2023
• Taking inbound calls regarding reservations that need to be made, modified, and cancellations.
• Taking inbound calls regarding member status and accounts.
• Taking inbound calls regarding changing personal information. Pharmacy Technician
Randall's Pharmacy - Leander, TX
October 2018 to December 2021
Collect patient demographics and perform outbound and inbound calls
Use accurate dosage calculations, interpret and fill prescriptions and verify insurance
Adhere to patient confidentiality (HIPAA) regulations and confirm prescriptions are not filled anywhere else
Input codes into the electronic database and enter information on prescription for patients
Maintain clean and organized environment and provide outstanding customer service
Watch inventory levels, receive and accept shipment orders and restock supplies Homemaker
Stay-at-Home Parent - Killeen, TX
July 2017 to October 2018
Possessed excellent listening and delegation skills
Coordinated medical care, meals, and social activities
Remained deadline-oriented and reliable while adjusting priorities and managed time wisely Pharmacy Technician
Humana Pharmacy - Irving, TX
March 2017 to June 2017
Handled order entry and item entry for valid prescriptions
Communicated with patients via inbound and outbound calls
Followed HIPAA privacy rules to ensure health information was secure Pharmacy Technician
Wal-Mart Pharmacy - Fort Worth, TX
June 2016 to March 2017
Received written prescriptions or refill requests and verified that information was complete and accurate
Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels
Answered telephones and made outbound calls to clients and patients
Maintained proper storage and inventory levels
Assisted customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
Resident Care Provider
Daybreak - Fort Worth, TX
June 2015 to June 2016
Secured safety of residents and clients
Assisted residents and clients with daily routines
Administered medication to residents and clients Education
Associate of Science degree in Management
Ultimate Medical Academy
2019
Associates of Applied Science in Pharmacy Technician Remington College
2016
High school diploma or GED
Skills
• Pharmacy Technician Experience
• Anatomy Knowledge
• Medical Office Experience
• Physiology Knowledge
• Medical Terminology
• Medical Billing
• Order Entry
• Human Resources Management
• Typing
• HIPAA
• Medical Records
• Compounding Medications
• Laboratory Experience
• ICD-10
• Data entry
• Microsoft Office
• Computer skills
Certifications and Licenses
Pharmacy Technician Certification
PTCB Certification
Additional Information
Accounting * Payroll * Banking Systems * Healthcare Law * HIPAA Compliance * Charting * Filing Processing Co-Payments * Human Resource Management * Organizational Improvements Appointment Scheduling * Insurance Billing Procedures * CMS1450 * UB04 * CMS1500 * Healthcare Claim Cycle Insurance Verification * Interpersonal Professional Communications * Business Office Operations
Medical Office Procedures * Medical Practice Management Systems * Practice Structure Leadership & Management * Medical Terminology * Anatomy & Physiology
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