Data Entry Customer Service
Resume:
Marcella Lopez
********.*******@*****.***
Objectives
My objective is to obtain a position in a strong work environment where I can excel as a team player and grow professionally as an individual. I am looking to learn new skills and apply them for the success of my company. I truly enjoy customer service. I have a passion to help people.
Education
2013 – 2014 Attended DeVry University
2010 –2013 Attended Argosy University
1993 – Graduated from San Gorgonio High School
Work Experience
01/01 – 07/19 Sales & Service Associate
United States Postal Service Yucaipa, CA 92399
My duties included: answering customer questions/concerns, assisting customers with applications and photos for passports, data entry, completed cash, check and credit card transactions and sold postage. Assisted customers with tracking packages and filing claims for loss packages. I sold money orders making sure to follow all procedures in line with the Bank Secrecy Act, weighed packages to determine shipping costs and helped with change of address. Placed mail in correct bin/containers/PO Boxes and made sure all packages and letters were in proper condition for mailing. I also helped with scheduling employee work hours, lunch, and breaks for the need of the Postal Service operation.
01/10 – 08/2013 Supervisor
United States Postal Service Yucaipa, CA 92339
My responsibilities included: supervised carrier activities, monitored employee work attendance, evaluated daily workloads and made carrier and route assignments. Rescheduled assignments based on changes of mail volume, oversaw mail counts and inspections, answered multiple phone lines, trained new employees, implemented training and refresher courses, enforced safe work practices and monitored all records on parcels/certified letters that were received or released. Assisted Window Clerks with irate customers, stocking stamps, picking up deposits, assisted customers with applications for passports, PO Boxes, set up mail forwarding addresses and followed up on dues for rentals.
06/98 – 01/01 Distribution Clerk
United States Postal Service Yucaipa, CA 92399
My responsibilities included: Sorted outgoing/incoming mail, learned mail schemes, monitored flow of mail to ensure continuous feed, and data entry. Removed sorted mail from bins or mail that had been separated and placed into appropriate trays/containers for processing and learned dispatch scheduling to ensure mail was out in a timely manner. Made sure mail was delivered to carriers in a timely manner.
12/95 – 06/98 Data Entry Clerk
United States Postal Service San Bernardino, CA 92405
Data entry of mail pieces in the mail stream.
*References available upon request
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