J JANICA HAYS

H ad06uw@r.postjobfree.com Irvine, CA *2602

Career Objective

Detail-oriented professional with 7 years of experience - 2 years remote - and a proven knowledge of data entry, records management, and workflow prioritization. Aiming to leverage my skills to successfully fill this role at your company. Skills and Software

Written and verbal communication skills

Organizational skills and attention to detail

Fast learner; Easily adaptable

Customer Service

Microsoft Word, PowerPoint, and Excel (Pivot

Tables, V-lookup and “IF functions”)

Oracle and 9ci

Salesforce

Professional Experience

REPUBLIC NATIONAL DISTRIBUTING COMPANY Irvine, CA

Credit Clerk March 2023-July 2023

Reviewed accounts using Oracle and 9ci, and released orders when appropriate.

Applied customers’ payments and credits to invoices in 9ci.

Answered calls and Salesforce emails to resolve questions, concerns and requests, providing documents as needed.

Reached out to customers and sales representatives to collect payments for past due invoices. SINCERUS SOLUTIONS Irvine, CA

File Clerk – Temp at Navien, Inc. November 2022 – February 2023

Maintained records for completed orders.

Reviewed documents for completion and validity.

Obtained any missing or unsigned paperwork.

Assisted in audit by gathering all documents needed for all requested orders in a timely manner. SUPER COLOR DIGITAL Irvine, CA

Accounts Receivable – Billing Contract, June 2022 – On Standby until October 2022

Review orders for accuracy and make any needed adjustments.

Work closely with Project Managers and Sales Representatives to obtain any needed paperwork.

Create and e-mail/upload invoices to customers.

Maintain backup paperwork for all invoiced orders. VERI-TAX, LLC Irvine, CA and Remote

Employment Verification Processor June 2019 – May 2022

Provided high quality processing of new orders, while verifying valid contact information.

Communicated with employers and customers to verify borrowers’ employment and income, answer questions, disseminate or explain information, and address complaints.

Inputted data from completed verifications and compared data with source documents; reached out for missing information.

Handled orders with special requests and/or specific or unusual circumstances.

Assisted in other processing queues on high volume days (days with a higher than usual number of orders) by verifying information, contacting relevant parties, and inputting new information.

Assisted in Accounts Receivable by processing checks from customers and updating records.

Maintained work from home role for two years.

Education

CSU Fullerton

Bachelor of Arts - Business Administration, Marketing August 2018