Customer Service Representative
Resume:
M A R I A B E R M U D E Z
Long Beach, CA *****
************@*****.***
Customer service representative; with over 15 years of experience. Superb multitasking skills. Handled 50+ calls on a daily basis, resolving client issues efficiently. Bilingual and fluent English and Spanish speaker. In search of a position that allows me to apply superior customer service and problem-solving expertise as a call center representative.
Professional Experience:
Benefits Program Administration 6/2020 - 2/24/2023
Handled over 50 calls daily
Processed enrollment forms for union members
Assisted members with questions and/or concerns in office
Scanning/Filing
Processed death benefits
Bookkeeping using Microsoft word and Excel
Document accurate demographics into practice management system
Coordinates with and provides feedback to supervisor on issues as related to the registration process.
Cabinet Makers Local 721 03/2006 – 6/2020
Performed all clerical duties
Assisted members with insurance inquiries
Proficient in data entry and Microsoft programs, such as Word, Excel, Outlook, Teams and Internet.
Education:
Wilson High School
Long Beach City College
Contact this candidate