SERENA GRAHAM

Port St. Lucie, Florida, ***** ad06uf@r.postjobfree.com 772-***-****

PROFILE

A dedicated and hardworking student that demonstrates exceptional communication and work ethic skills. Seeking the opportunity to use the educational knowledge attained from the Computer Information Technology and the Informational Technology and Cybersecurity programs. The education I obtained and the degree I will achieve at the end of the fall 2023 term, give me the understanding to work in the industry for Coding and Microsoft Office in the computer profession.

EXPERIENCE

Student Records Work-Study

Indian River State College Massey Campus, Fort Pierce Florida Sep 2020 - May 2023 https://irsc.edu/

•Provided support to students in directing them through the computer system and technical issues with IRSC Workday system.

•Demonstrated exceptional customer service skills by providing prompt and accurate responses to inquiries from prospective students and their families.

•Successfully filed, organized and scanned a high volume of paperwork, with the new electronic imaging system, resulting in improved efficiency and accuracy in scanning the student records.

•Successfully managed a high volume of student records requests during peak periods, ensuring timely and accurate processing.

•Assisted with answering the telephone inquiries.

•Support and resolved email and Microsoft errors.

•Resolved customer complaints and inquiries in a timely and professional manner, resulting in improved customer satisfaction and retention.

VOLUNTEER EXPERIENCE

Teachers Technology Aide

St. Lucie West Centennial High School Jan 2018 - Jun 2019

•Assisted in setting up computer labs for students' practical sessions.

•Provided technical support to the teacher and students, troubleshooting computer issues.

•Assisted the students in understanding the assignments for Microsoft and computer assignment.

EDUCATION

Bachelor of Science in Information Technology Management and Cyber Security

Indian River State College Fort Pierce, Florida Expected: Dec 2023

•Developed a strong foundation in cyber security principles, including cryptography, network security, and ethical hacking, through the Bachelor of Science in Information Technology Management and Cyber Security program.

•Completed coursework in computer programming, database management, and digital forensics as part of the Bachelor of Science in Information Technology Management and Cyber Security program.

•Acquired knowledge and skills in managing IT projects, analyzing data, and implementing security measures through the Bachelor of Science in Information Technology Management and Cyber Security program.

•Received comprehensive training in cyber security best practices, including incident response, vulnerability assessment, and security policy development, during the Bachelor of Science in Information Technology Management and Cyber Security program.

•Developed a strong understanding of legal and ethical issues in cyber security, including privacy laws and regulations, through the Bachelor of Science in Information Technology Management and Cyber Security program.

•Completed coursework in cloud computing, data analytics, and information assurance as part of the Bachelor of Science in Information Technology Management and Cyber Security program.

•Completed coursework in network security, cryptography, and risk management to gain a comprehensive understanding of cyber security principles.

•Developed strong problem-solving and critical thinking skills through hands-on projects and real-world simulations as part of the Bachelor of Science in Information Technology Management and Cyber Security program.

•Studied the legal and ethical aspects of cyber security to ensure compliance with industry regulations and best practices.

•Conducted research on emerging cyber security trends and technologies to stay up-to-date with the latest industry advancements.

•Developed strong problem-solving and critical thinking skills through coursework and projects that required analyzing and resolving complex cyber security issues.

Associate in Science Computer Information Technology

Indian River State College Fort Pierce, Florida Graduated: Dec 2022

•Completed coursework in computer networking, database management, and systems analysis.

•Hands-on experience with web development and designing user interfaces.

•Developed skills in troubleshooting and resolving technical issues.

•Applied knowledge of data structures and algorithms to optimize software performance.

•Utilized project management skills to successfully complete group assignments.

•Graduated with honors and received recognition for academic excellence in computer information technology.

Associate in Arts

Indian River State College Fort Pierce, Florida Graduated: Apr 2022

Technical Certificate Computer Information Data Specialist

Indian River State College Fort Pierce, Florida Graduated: Dec 2021

Technical Certificate Information Technology Support

Indian River State College Fort Pierce, Florida Graduated: Dec 2021

Technical Certificate Help Desk Support Technician

Indian River State College Fort Pierce, Florida Graduated: Dec 2021

CERTIFICATIONS & LICENSES

Cyber Defense Specialist

Indian River State College, U.S. Department of Homeland Security, National Security Agency & the National Science Foundation Dec 2022

Microsoft Office Specialist: Excel 2016

Certiport.com Oct 2018

Microsoft Office Specialist: Office Word 2016

Certiport.com Sep 2018

Microsoft Office Specialist: Office PowerPoint 2016

Certiport.com Sep 2018

SKILLS

Typing with speed and accuracy, Fast Learner, Excellent Communicator, Decision Making, Listening, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Organized, Time Management, Research, Technology Literacy, Networking, Presentation Skills, Self Discipline and Adaptable, Adobe Systems Adobe Photoshop, Adobe System Unity, Coding, Python

HONORS & AWARDS

Graduated with Honors Associate in Arts (2017-2022)

Indian River State College Dec 2022

Graduated with Honors with Associates in Science (2017-2022)

Indian River State College Apr 2022

Deans List (2017 - Present)

Indian River State College

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