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Customer Service Information Technology

Location:
Raleigh, NC
Posted:
November 15, 2023

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Resume:

I am an aspiring IT Professional with a diverse background pursuing Linux and Microsoft certifications. Skills including but not limited to computer networking, analytical thinking, and creative problem-solving. Able to apply customer service concepts to IT to improve the user experience for clients, employees, and administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise and follow leadership directives at appropriate times. Remarkable experience in the application of MAC solutions to solving business requirements.

Technology Skill Summary

Systems: Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security,

Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Motherboard, Network Interface

Cards and Processors

Software: Microsoft Firewalls, identify types of Malwares, Adobe Acrobat XI Professional, Scripting with Visual

Basic, Classless IP Addressing

LAN WAN

Virtualization

Installation

Configuration

Adaptability

Active Directory

Delegation

Documentation

Troubleshooting

Safety & Security

Networking

Team management

Firewalls & Antivirus

Technical Support

Routers & Switches

IP Addressing Scheme

Core Competencies

oInstall and implement wireless networks and various topologies.

oSetup and configure computer hardware, software, systems, networks, printers and scanners.

oVirus and malware mitigation, cleaning infested computers, and implementation of Encryptions.

oDiagnose, repair, prioritize, and display problem-solving skills when troubleshooting technical issues.

oCloud Platform Support to include Microsoft Intune, Azure, Office 365, and Google Cloud Applications

Education & Certifications

Western Governors University BS Cybersecurity and Information Assurance. In-View 2024

Information Technology Security and Administration MyComputerCareer 7/2023 - 2/2024

Certifications Earned: CompTIA A+

Certifications Earned: CompTIA Network +

Certification Earned: Microsoft Azure Fundamentals 900

Certification earned: Microsoft Certified: SC- 900 Security, Compliance, and Identity Fundamentals

Associate degree General Education & Science Edgecombe Community College 12/2022

Certifications Earned: AS, AG

Officer of The Watch, Class 3 Maritime Academy of Nigeria 11/2017

Certifications Earned: NCV 3000 GT

Bachelor's degree Biochemistry University of Port Harcourt 6/2001

Certifications Earned: BS

Logistics And Transportation Management University of Port Harcourt 9/2016

Certifications Earned: Post Graduate Diploma

Employment Experience and Information Technology Experience

MyComputerCareer Student and Hobby 07/2023 – Present

Information Technology (Hands-on Training)

Implemented mobile solutions, including laptops, tablets, and mobile communication.

Provided Wireless Network Support and installed, configured, and troubleshooted wireless access points.

Performed troubleshooting and resolved hardware and software technical problems in system elements after detailed analysis, including computer failures and software malfunctioning.

Monitored and administered IT systems regarding hardware replacements, upgrades, and new installations

Repaired and replaced malfunctioning components in desktops, laptops, or mobile devices; installed, maintained, troubleshot, and uninstalled software and peripherals.

Upgraded all components of desktops and laptops, including hard drives, CPUs, memory, wireless network cards, and many other peripherals.

Networking (Hands-on Training)

Provided solutions and technical guidance to clients facing technical issues and difficulties.

troubleshooted, analyzed, and repaired problems of computer elements such as desktop computers, laptops, and various components/peripherals of an IT network.

University of North Carolina Hospital (UNC) / Clinical Support Technician (CST II / HUC). 4/2020 - Present

Coordinate Patient admission, transfer, discharges, and triage incoming information

Answering call, bladder scan, set up of suction canister.

Vital signs documentation, and handle input of computer data.

Epic chart documentation, document data in electronic medical records, and support other staff members as needed.

Collaborate with the nursing coordinator, and complete administrative duties.

Reviews office inventory, orders supplies, and stock unit.



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