Customer Service Sales Associate

Francis Marion University Florence, SC

B.A. English/History/French/Mass Communications

Furman University Greenville, SC Governors School of Arts for Teachers in Computer Graphics

I am professional administrative assistant and excel in teaching, training, and supervising personnel with top shelf computer and communication skills and thoughtful critical thinking skills maintaining a high level of confidentiality ensuring the office operates efficiently.

Promozation LLC 2022 -2023

Sales associate for Marketing promotional products

( remote)

Sales associate for 4 top sales professionals

Effectively resolving daily issues completing all customer orders on time from start to delivery including all invoices and shipping issues to uphold company standards and provide excellent customer service.

Healthy Back Institute / LivePainFree.com 2017- 2022 Team Lead Agent/Trainer ( remote)

Online Ecommerce natural supplement company working as a customer service team leader managing 15 team members.

Tackled and resolved daily issues regarding customer orders, charges, and refunds with a smile.

Liaison to streamline and improve company standards of procedures and operations with shipping vendors.

Implemented a new onboarding process for all new team members and coached by virtual meetings to successfully utilize 20 software applications to improve efficiency for customers.

Beachside Vacations Isle of Palms, SC 2012-2017

Front Desk Manager

Daily Front Desk and Guest relations for busy vacation rental office

Communication coordinator between staff, management, vendors, and guests for all work orders while implementing safety rules and maintaining procedure manuals.

Confidential administrative support resolving issues with reservations, payments, refunds, and guest complaints.

Created new process to Hire and train all new staff – full time and seasonal.

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