Customer Service Delivery Driver
Resume:
GENEVIEVE M. PUPPE
Fort Worth, TX 76134 **************@*****.***
PROFESSIONAL SUMMARY
10+ years professional experienced in personnel training, operations logistics, customer service, and sales/merchandising. Strengths include time-management, business process improvement, detailed focus, and critical decision making. Seeking a customer service position in a remote work environment.
EDUCATION
BA, Purdue University, West Lafayette, IN, May 2004
EXPERIENCE
UBER, Fort Worth, TX May 2017 – Present
Rideshare/Delivery Driver
Provide knowledgeable logistics/safe ride services to Uber customers. Implementing personal knowledge of area locations to expedite trips and minimize travel times.
4.99 Star Driver ratting
Self-employment status while maintaining a clean/safe vehicle and driving record.
PCC NATURAL MARKETS, Seattle, WA July 2014 – May 2017
Deli Clerk
Developed/implemented training programs for employees. New employee retention/absenteeism improved.
Managed Deli/Bakery production, packaging, distribution merchandising for the department.
Ensured hygiene/safety compliance with OSHA and Material Safety Data Sheets guidelines.
WHOLE FOODS MARKET
Guest Services Supervisor, Seattle, WA August 2011 – November 2014
Trained, instructed, and assessed continual performance of front end cashiers. Received praise from supervisors for improved employee morale.
Managed cash operations/security, including preparation and verification of up to 30 cash tills daily.
Ensured compliance with best practices, while assisting with customer returns/complaints.
Cashier, Dallas, TX / Seattle, WA April 2011 – August 2011
Provided excellent service by engaging customers in dialogue to finds best products for their needs.
Top performer in fundraiser, producing/soliciting over $1000 in donations to local food banks.
Developed rapport with customers and initiated suggestive selling
Improved sales of seasonal/regional products by strategic placement and display building.
U.S. POST OFFICE, Tarrant County, TX March 2010 – April 2011
Letter Carrier
Daily sorting and delivery of U.S. mail/customer service; assisted other carriers with route completion.
HALF PRICE BOOKS, Ft. Worth, TX May 2004 – July 2009
Inventory Merchandiser
Completed inventory orders and tracked products sales on spreadsheets.
Expanded and increased store inventory during seasonal/local events to maximize customer interest/sales.
Cash security/accountability during business hours with focused attention to loss prevention.
Assist parents/students with sourcing required reading materials.
Created/maintained a safe environment for children to read while adults enjoyed unencumbered shopping.
PURDUE UNIVERSITY, West Lafayette, IN August 2001 - May 2004
Staff Resident/Resident Advisor
Mentored 50+ Purdue University Residents with diverse cultural backgrounds in a social/academic setting.
Responsible for building security/overnight check-ins, and front office/mail room coverage.
Honed conflict resolution skills by facilitating hearings for student infractions.
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