Customer Service Delivery

JP

JENNIFER PACKARD

*****************@*****.*** 520-***-**** Willcox, AZ 85643

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Relationship Building

Planning & Organizing

Good Work Ethic

First Aid/CPR

Microsoft Office

Friendly, Positive Attitude

Computer Skills

Reliable & Trustworthy

People Skills

Customer Service

Active Listening

LaFrontera SEABHS Benson, AZ

Housing Assistant

06/2017 - 05/2023

Maintained residential tenancy agreements for renewal or termination following program guidelines.

Responded to complaints and members' inquiries to improve service delivery.

Performed statistical collection to track tenant communication and applicant data.

Safeguarded patient privacy with strict adherence to HIPAA protocols. Connected individuals with relevant community resources and coordinated referrals.

Answered questions and responded to inquiries to deliver high level of service to patients.

Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.

Maintained accurate records and documented client data in company databases.

Built partnerships with related organizations to develop support and gain greater attention for important issues.

Collaborated with social workers to support patients. Carrington College Tucson, AZ

Associate of Science in Medical Assisting

03/2016

Summary

Skills

Experience

Education and Training

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