Customer Service
Resume:
Ebony Veney
Mount Pocono, PA *****
**********@******.***
To obtain a position which coincides with my experience. Authorized to work in the US for any employer
Work Experience
School Bus Monitor
First Student - Swiftwater, PA
November 2022 to Present
Responsible for assisting bus drivers in providing on-going and emergency support to students (both ambulatory and non-ambulatory) while riding, loading and unloading the school bus to ensure the safety of all passengers.
Caregiver
July 2012 to Present
I have been caretaker to my mother, son, and daughter. I have done G Tube feeds
(gravity & machine), NG Tube feeds (gravity & machine), neupogen injections, replace G Tube, Dispense medication via tubes, broviac line maintenance, VP Shunt monitoring, cardiac monitoring, hearing aide maintenance.
Direct Support Professional
Open Systems Healthcare - Bethlehem, PA
March 2021 to October 2022
I assist customer with all ADL’s. Consumer is unable to move from her bed unless there’s an appointment. Remind consumer to take medication, pick up consumers medication as needed. Maintain cleanliness of home environment. Follow proper PPE for myself and consumers safety. Run errands for consumer as needed as well.
Caregiver
Revolutionary Home Health - Olyphant, PA
February 2019 to March 2019
I have cared for 2 adult patients. One patient had dementia and was non verbal. The other patient had MS and was verbal. Both patients were females. I handled all aspects of care for both patients.
Overnight Supervisor
Unimart - Pocono Summit, PA
March 2018 to January 2019
Responsible for assisting customers with all aspects of their purchase(s), work with the cash register, work with lottery, made breakfast sandwiches, did cigarette counts, worked 2nd as well as 3rd shift, closed/opened the store. Did end of shift financial transactions. Remodel Associate
Walmart - Mount Pocono, PA
July 2017 to November 2017
I assisted in the remodeling of Store #2365. I set new modulars as well as reset modulars (sometimes having to make adjustments on my own), stocked/restocked merchandise, changed prices utilizing such handheld devices like an MC40 & TC70, assisted in the placement of new registers, filled paperwork orders for new fixtures needed, offload freight, cleaned and zoned shelves and fixtures, cleaned sales floor fixtures, building/disassembling of fixtures, operated a pallet jack, utilized mallets, hammer, screwdriver, drill and box cutter. Also assisted customers with their needs in departments such as hardware & electronics.
NY E-ZPASS Customer Service Representative
ACS a Xerox - Staten Island, NY
September 2003 to July 2010
Assisted customers with every financial aspect of their accounts. Assisted with disputes, violations as well as account updates. Filed complaints customers had with service or another representative they had previously spoken to. Assisted with demographic updates. NY E-ZPASS Customer Service Representative, Superior Staffing Agency - Staten Island, NY
June 2002 to September 2003
Assisted customers with every financial aspect of their accounts. Assisted with disputes, violations as well as account updates. Filed complaints customers had with service or another representative they had previously spoken to. Assisted with demographic updates. Cashier/Key Holder
Payless ShoeSource - Staten Island, NY
May 1997 to May 1998
Responsible for calculating the payments due from customers, accepted various forms of payments
(cash, checks, credit/debit cards),
Education
Bachelor's degree in Healthcare Management
Bellevue University - Bellevue, NE
November 2022 to Present
Associate in Human and health
services Ultimate Medical Academy-Tampa - Tampa, FL August 2018 to January 2020
Diploma
St. John's University - Staten Island, NY, US
September 1997 to May 1998
Curtis High School - Staten Island, NY, US
September 1991 to June 1995
Skills
• Experience administering injections
• Tube feeding
• Microsoft Word
• Caregiving
• Medication Administration
• Laundry
• Dementia care
• Driving
• Alzheimer's Care
• Sales
• Cleaning
• ADLs
• Freight
• RETAIL SALES (2 years)
• Vital Signs
• Cashiering
• Patient Care
• Stocking
• Meal Preparation
• CPR
• Maintenance
• Customer service
• English
Certifications and Licenses
AED Certification
First Aid Certification
BLS Certification
Driver's License
CPR Certification
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