Customer Service Coordinator

SHANE KULIKOWSKI

Doylestown, PA · 215-***-****

*************@*****.*** · www.linkedin.com/in/Shane-Kulikowski EDUCATION

BLOOMSBURG UNIVERSITY OF PENNSYLVANIA

BACHELOR OF SCIENCE IN BUSNESS ADMINISTRATION

2020

• Member of Tau Kappa Epsilon Social Fraternity.

• Held the Risk Management Officer (2019), and President (2020) positions. CENTRAL BUCKS HIGH SCHOOL WEST 2015

EXPERIENCE

SERVICE COORDINATOR

ASSA ABLOY ENTRANCE SYSTEMS MARCH 2021 - PRESENT

• Account Management/Credit and Collections – Collected money from our healthcare customers while ensuring their accounts were prepared to have services completed under their contract agreements.

• Dispute Review – Assisting customers with any invoice or contract disagreements they may have.

• Maintenance Planning – Coordinated with my dispatch team to create a schedule planned maintenance services throughout the year.

INSPECTIONS REPRESENTATIVE

ASSERO SERVICES, LLC AUGUST 2020 – MARCH 2021

• Property Management – Had the responsibility of inspecting first time vacancy properties to generate conveyance bids for various government and private contracts.

• Customer Service – Needed to maintain professional relations with our vendors and customers while being able to complete projects within tight time constraints.

• Overcoming Challenges – Most of our work was in other states and sent to us via photos. This means work could be needed in a different time zone/climate or our vendors missed an issue. LABORER/LANDSCPAPER

D.R. DERSTIEN LANDSCAPING MAY 2018 – AUGUST 2019

• Time Management – This was a role I held during my summers home from college. The business had four employees, so it was crucial that I be there on time every day ready to work.

• Operations – Due to the business being smaller, I was able to get a firsthand experience of how a small business operates and the importance of customer relationships.

• Consistency – My boss relied on me to be willing to work long hours and adjust to a changing job schedule.

SKILLS

• Microsoft 365 • Credit and Collections

• Operations • Customer Service

• Property Management • Risk Assessment

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