Project Manager Customer Service
Resume:
Gregory (Greg) Conver
**** ***** ******** **** **** Beach, FL 33415
954-***-**** *.*******@*****.***
Objective
To establish myself in a company that will enhance my professional skills by providing a workplace with high capacity of versatility and productivity.
Experience
Cinergy Restoration- Project Manager- June 2022 thru Present
Execute various restoration projects following scope of work and works with staff to ensure the remediation plan and timeline are completed.
Respond to all leads and maintain communications in company platform.
Inspect, estimate and project manage all types and sizes of losses from start to finish.
Perform an initial damage assessment with the client. Educate the client on the process of mitigation, the timing of service delivery, and realistic expectations for this process. Identify and address any concerns.
Produce a detailed, accurate and profitable scope of work and obtain agreement with the customer.
Document the estimate for client utilizing company protocol. Also produces supplements and change orders as required.
Estimator assumes accountabilities for all daily operations of the specific project and acts as or works directly with the crew members on that project.
Serves as the client contact and usually deals with all the logistics and production performance factors of the assigned project.
Manage job progression and fully document each job in detail in specified programs on a timely basis.
Ensure that the company health and safety policies and procedures are followed and that all crew personnel are up to date with all health and safety procedures and training.
Ensure each job is completed in accordance with ANSI/IICRC Standards and Company protocols for remediation.
Ensure project requirements and schedules are being fulfilled and deadlines are achieved.
Maintain professionalism to portray the company in a positive manner.
Ensure delivery of excellent customer service and quality controls.
Other duties as assigned
Rapid Response Team -Project Manager- June 2021 thru June 2022- Pompano Beach
Execute various restoration projects following scope of work and works with staff to ensure the remediation plan and timeline are completed.
Respond to all leads and maintain communications in company platform.
Inspect, estimate and project manage all types and sizes of losses from start to finish.
Perform an initial damage assessment with the client. Educate the client on the process of mitigation, the timing of service delivery, and realistic expectations for this process. Identify and address any concerns.
Produce a detailed, accurate and profitable scope of work and obtain agreement with the customer.
Document the estimate for client utilizing company protocol. Also produces supplements and change orders as required.
Estimator assumes accountabilities for all daily operations of the specific project and acts as or works directly with the crew members on that project.
Serves as the client contact and usually deals with all the logistics and production performance factors of the assigned project.
Manage job progression and fully document each job in detail in specified programs on a timely basis.
Ensure that the company health and safety policies and procedures are followed and that all crew personnel are up to date with all health and safety procedures and training.
Ensure each job is completed in accordance with ANSI/IICRC Standards and Company protocols for remediation.
Ensure project requirements and schedules are being fulfilled and deadlines are achieved.
Maintain professionalism to portray the company in a positive manner.
Ensure delivery of excellent customer service and quality controls.
First On Site –Project Manager – June 2020 thru June 2021– Pompano Beach
(Previously known as “Super Restoration”)
Respond to all leads and maintain communications in company platform.
Inspect, assist and quality control all types and sizes of losses from start to finish
Assume accountabilities for all daily operations of the specific project and acts as or works directly with the crew members on that project.
Serves as the client contact and usually deals with all the logistics and production performance factors of the assigned project.
Manage job progression and fully document each job in detail in specified programs on a timely basis.
Ensure that the company health and safety policies and procedures are followed and that all crew personnel are up to date with all health and safety procedures and training.
Ensure each job is completed in accordance with ANSI/IICRC Standards and Company protocols for remediation.
Ensure project requirements and schedules are being fulfilled and deadlines are achieved.
Maintain professionalism to portray the company in a positive manner.
Ensure delivery of excellent customer service and quality controls.
Other duties as assigned
Cold Air Mechanical-Lead A/C Technician– Jul 2017 thru November 2019 - Oakland Park
Operate efficiently to conclude all on site installation, repair, maintenance, and test activities
Perform troubleshooting and strive to resolve issues
Operate vehicle in a safely manner
Adhere to company’s given rules and regulations
Team up with colleagues and pass on important information
Formulate relationships of trust with customers
Acquire new accounts (commissions paid)
Cousin’s Air – Lead Install Technician - May 2011 thru March 2015 – Deerfield Beach
Operate efficiently to conclude all on site installation, repair, maintenance, and test activities
Perform troubleshooting and strive to resolve issues
Operate vehicle in a safely manner
Adhere to company’s given rules and regulations
Team up with colleagues and pass on important information
Formulate relationships of trust with customers
Acquire new accounts (commissions paid)
Sport View Television –Videographer Technician – November 2019 thru Present – Pompano Beach
Operate a tower mounted SDI video camera during live racing.
Maintain a good, steady camera shot while walking around the camera mount.
Learned new camera techniques quickly.
Education
North Carolina State University — communications/sociology
08/2008-05/2012
American Heritage — general education
Graduated 2008
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