Customer Service Call Center

Marcus Flournoy Conyers, GA

404-***-**** - **************@*****.***

Motivated customer service professional looking to put my valuable expertise to a great company with a good working environment.

Seeking a position to grow my experiences with business operations.

Work Experience

Call Center Representative - Remote

Home 2022 to present

Assist customers with their home or work projects via phone or email.

•Answer 250+ calls per shift

•Technical support, one call resolution, manage call flow.

•Maintain work orders, assist with order updates. Place new orders. Vast product knowledge.

•Trained new hires to maintain production tasks; attention to detail and accuracy

•Maintained KPI’s

Customer Success Associate - Remote

Harbor Freight 2020 to 2022

Assist customers with their home or work projects via phone or email.

•Answer 200+ calls per shift

•Follow scripts, placing/ modifying orders, and manage call flow.

•Oversaw work orders, assist with delivery updates.

•Troubleshoot site issues with customers

•Trained new hires to maintain production tasks

•Keen attention to detail and accuracy

•Maintained KPI’s; exceeded daily goals.

Production Lead/Machine Operator

Hitachi - Monroe, GA 2014 to 2020

Responsibilities operating three different machines

op30 A machine that make sprockets for intake valve on ford cars

0p35 A machine that make springs for the op30

0p40 A machine that put screws in the sprockets

Accomplishments

I have a goal of 1500 parts and I have produced 1700 parts in one shift.

•Led Production Department

•Operated manual machining for assembling injection

•Oversaw work orders

•Performed daily and weekly safe set and shut-down activities

•Performed periodic spot checks

•Safely maintained activity logs

•Operated various machinery

•Trained new hires to maintain production tasks

•Keen attention to detail

•Gmp certified

Line Worker

General Mills - Covington, GA 2011 - 2014

*Loading and unloading pallets

*Stock and organize products on pallets

*Feed line- load products on to line* machine operator

Education

High school

Duluth High School - Duluth, GA

August 1999 to May 2002

Associates Degree – Business Management

Georgia State University

Graduated 2007

Skills

•Customer Call

•Data Entry

•Remote environment

•Mechanical knowledge

•Leadership

•Warehouse experience

•Delivery driver experience

•Route driving

•Customer service

•Manufacturing

•Technical support

•ATS

Contact this candidate