FÉLIX EFRAÍN PORTAL GONZÁLEZ

**** **. *** **.

Miami, FL 33165

Cell phone: 786-***-****

E-mail: ad06m6@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Design of Security and Protection Systems. ACERPROT.

Internal Control.

Accounting and Finance

Windows.

Microsoft Word.

Microsoft Excel.

Informatic Security.

Microsoft Power Point.

Airport Security.123 OACI.

Management and Process Control.

Basic Techniques and Tools for Quality Improvement.

Public Relations.

Seminar Workshop Quality Management System.

ISO-9001 Quality Systems Lead Auditor. Bureau Veritas in Cuba.

Quality Systems Management. GERSISCA

Civil Aviation Management. GERACI.

Human Resources Management. GEREHU.

Tool for Control and Prevention in the Fight against Corruption. A Cuban experience.

Analysis and Interpretation of Financial Statements.

Training of Technical Operations Coordinator.

Training of the Technical Operations Coordinator for Aeroméxico.

Basic Instructional Training.

Methodological Overcoming.

Dispatcher training for CONVIASA flights.

Aircraft Handling Information for Austrian Airlines Ground Service Provide. Ramp H

Aircraft Handling Information for Austrian Airlines Ground Service Provide. Load C

American Airlines Ramp Specifics.

American Airlines Operations Initial Training.

Southwest Airlines University International Weight & Balance - Initial

Southwest Airlines University International Instructor Trainer.

ECASA. Initial Instruction of Aeronautical Signalman (Parking

Amadeus Altéa Departure Control Flight Management Load Controller

Walgreens. Shift Lead from 2021. 80 Training

PROFESSIONAL EXPERIENCE:

Supervisor Specialist

General Manager

MITRANSP Cuba January 1984- August 2005

Walgreens. Shift Lead USA October 2021

Perform various financial activities, such as cash handling, deposit preparation, and payroll.

Resolve customer complaints regarding food service.

Compile and balance cash receipts at the end of the day or shift.

Present bills and accept payments.

Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Operations Director / Commercial Services Supervisor / Business Psychological Advisor José Marti International Airport. Cuba January 2005- August 2017

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Direct administrative activities directly related to making products or providing services.

Prepare staff work schedules and assign specific duties.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Resolve customer complaints or answer customers' questions regarding policies and procedures. See more occupations related to this task.

Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.

Develop and implement behavioral management and care plans for clients.

Keep records or prepare reports for owner or management concerning visits with clients.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Teach and instructor at the Technical School of Aviation in Cuba. Commercial Services Supervisor.

José Marti International Airport. Cuba January 2017- August 2019

Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.

Schedule work for crews, depending on work priorities, crew or equipment availability, or weather conditions.

Tour grounds, such as parks, botanical gardens, cemeteries, or golf courses, to inspect conditions of plants and soil.

Monitor project activities to ensure that instructions are f ollowed, deadlines are met, and schedules are maintained.

Direct activities of workers who perform duties, such as landscaping, cultivating lawns, or pruning trees and shrubs.

EDUCATION:

Social Problems of Science and Technology

POSTGRADUATE Havana University Cuba,2013

Administration MASTER DEGREE Havana University Cuba,2011 DIPLOMAT CETED Havana University Cuba,2009

LAW BACHELOR DEGREE Havana University Cuba, 1997

REFERENCES ARE AVAILABLE UPON REQUEST.

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