Adriana Pacheco Portilla

Montréal (Québec) H*S *G7

438-***-****

Email: ad06kp@r.postjobfree.com

https://public.tableau.com/app/profile/adriana.pacheco.portilla1227/vizzes https://www.linkedin.com/in/adriana-pacheco-438582266/ Languages : Spanish, English, French

Computer skills : Microsoft Office, Tableau, Power BI, Talend, Informatica, Java, Phyton, HTML, CSS, PHP, SQL, SQL Server Management Studio (SSMS), Oracle 19c, MySQL, VBA, BMC Helix, Azure Data Factory, Azure Databricks, Azure Synapse Analytics, Google Data Studio, GA4. WORK EXPERIENCE

Jun 2023 – Aug 2023 Software and BI Developer - CO-OP - CAE Inc. (Montreal, QC)

• Supported aviation company's data analysis initiatives, utilizing Power BI to extract insights and enhance decision-making processes.

• Assisted in collecting, cleaning, and organizing aviation data for analysis, contributing to the development of comprehensive visual reports and dashboards.

• Collaborated with cross-functional teams to identify key performance indicators (KPIs), providing valuable insights into operational efficiency and resource allocation.

• Contributed to the optimization of aviation processes by conducting thorough data analysis, leading to improved strategic planning and resource utilization.

• Gained hands-on experience in data visualization, interpretation, and communication, enhancing skills in translating complex data into actionable recommendations for business stakeholders. Jun 2018 – Mar 2022 Business Systems Analyst - BANCOMEXT, S.N.C (Mexico City)

• Controlled the process of creating, deleting, and updating users' access to assigned systems through the administration of the "Responsive Individual Access Code", to protect the information contained in the applications.

• Analyzed the proposals for changes in the systems managed, together with the IT area and users, to optimize the service.

• Coordinated with the user and the IT area, the development, and monitoring of the systems maintenance and updating programs, so that the systems comply with the required functionality and quality.

• Established analysis meetings, at the users' request, to prepare the necessary documentation to request new functionalities and projects, and applications.

• Participated in the tests of the new functionalities, projects, and applications of the systems, in coordination with the IT area and the users, thus ensuring compliance with the product specifications.

• Reviewed and updated the Segregation of Duties Matrix of the assigned systems, derived from the maintenance and development of new functionalities.

• Prepared and delivered "Service Requests" and "Standard Requests" to the IT area, derived from the requirements of the user areas corresponding to the assigned systems.

• Prepared reports that allow controlling of the maintenance and development programs of the new functionalities, projects, and applications of the systems assigned to the area. Nov 2009 - May 2018 Account Manager - Buffete de Consultores UNITIS (Mexico City)

• Built relationships with new clients, maintained and nurtured business relationships with existing clients, and leveraged consultative sales techniques.

• Developed interpersonal trust with recurring clients to reinforce brand loyalty and encourage continued patronage.

• Cultivated deep expertise in available product offerings and all associated capabilities to inform customer purchasing decisions.

• Resolved customer issues quickly to recapture the customer’s loyalty and maintain the sale. CURRICULUM VITAE – ADRIANA PACHECO PORTILLA

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• Plan a balanced approach, combining servicing of established accounts with consistent prospecting for new business.

• Cold called prospective clients to build awareness for company offerings and generate substantial interest.

Nov 2007 - Oct 2009 Network Engineer - Nortel Networks (Mexico City)

• Engineered design for the installation of optical network equipment.

• Standardized documentation to improve network management and overall performance with consistent handling of various issues.

• Researched, tested, and integrated new hardware and software solutions to meet the network’s requirements.

• Defined the network with precise specifications such as charts, equipment configurations, and connectivity diagrams.

• Coordinated network or design activities with designers of associated networks. Oct 2006 - Oct 2007 Pre-Sales Consultant - Oracle (Mexico City)

• Offered engineering services to customers to drive technical requirements, documentation and contract obligations, and system presentation.

• Worked with customers to maximize utilization of solutions while maintaining high level of satisfaction.

• Prepared presentations, demonstrations, and benchmarking tools to support sales and marketing efforts.

• Used extensive technical knowledge to help with moving, installing and educating customers about technical products like Data base and Oracle Integration products.

• Collaborated with sales teams to understand customer requirements, promote sale of company products, and to provide sales support.

• Coordinated skilled demonstrations of equipment and trial installations at customer locations. EDUCATION

Aug 2023 BUSINESS INTELLIGENCE ANALYST

(Attestation of Collegial Studies (ACS))

Canada College, Montréal (Québec)

Jul 2021 PROJECT MANAGEMENT

(Postgraduate Diploma)

Instituto Tecnológico y de Estudios Superiores de Monterrey – CCM, Mexico City (Mexico) Feb 2021 DATA SCIENCE FOR BUSINESS

(Master of Science)

Utel Universidad en Línea de México, Mexico City (Mexico) Dec 2006 ADMINISTRATIVE COMPUTER SYSTEMS

(Bachelor of Science)

Instituto Tecnológico y de Estudios Superiores de Monterrey – CCM, Mexico City (Mexico)

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