Mark Quinn

**** ******* *** #*

Cincinnati, Ohio 45239

513-***-****

Professional Experience:

Sept.2021- Citizens One Bank

Present Taking inbound merchant/consumer lending calls. Reviewing credit declines and appeals. Advising merchants/consumers on products..

Nov.2016 – Humana Cincinnati, Ohio

March 2021 Mail Order pharmacy-customer advocate

Responsible for filing new, one-time prescriptions or any refills as needed.

Outbound calls to Provider Offices & Pharmacies.

Customer Advocate providing excellent customer service while maintaining privacy.

Monitor and provide prescription delivery time span in which to receive their orders within a week to ten days.

Receive request via telephone, fax or emails.

Assist clients by educating the customers in matters related to health and their specific medications assuring clients are well versed in everything from potential side effects on certain medications.

Encourage clients to notify the prescribing healthcare provider for further information and assessment.

Oct.2015 U.S. Bank Cincinnati, Ohio

Nov.2016 Bank Officer

Obtain privacy while accessing client information, financial balances and make adjustments to customer accounts.

Bank endowed with the legal capacity to agree to and sign documents on behalf of the institute.

Conduct inactions with customers to provide overall satisfaction to all.

Sept.2010 U.S. Bank Cincinnati, Ohio

Oct.2015 Internet Banker : Top 5%er

Customer Service aspects of checking, savings, internet banking,

Sales; credit cards, loans, internet bill pay and CD’s.

Assisted with Sales training 101 with Tenor and new representatives

Apr.2005 We Got Jokes Inc. Cincinnati, Ohio

Nov.2009 Director of External Affairs

Including but not limited to:

Organizing the annual events of Mid-West Next Top Comedian

America’s Next Top Comedian Top Comedian

Cincinnati Comedy Convention

Golf Championship Classics

2007 Cincinnati State Cincinnati, Ohio

Health Club Officer

Help make event decisions coordinating student activities.

Part-time work hours.

Assist in establishing policies and procedures.

Help with recruiting for Marathons/Walks.

Deliver appropriate range of fitness activities and programs.

2006-2006 Cincinnati Recreational Center (CRC) Cincinnati, Ohio

Program Leader

Taking children, young adults & mature adults through training regiments

Seasonal

2005-2007 Amerigroup/Mr. William O’Toole

Mortgage Broker

Loan processing assistant- screening and pre-qualifying potential borrowers.

2003-2005 Arena Football League (Professional Football)

Louisville-Fire/California-Blitz/Texas-Law

2002-2005 Century 21 Langhorne, PA

Real Estate Agent License in escrow

Assisted all parties in ensuring there were several successful and timely transactions takes place.

Responsible for the complete transactions between the buyer & seller.

2003-2005 OSI Bankcard Division Langhorne, PA

Shift manager

Continuing Ed program

Weekly Maintenance

Card Activation/cancels

Direct employees thru there in the daily routine to provide successful outcomes.

Interacts with customer to make sure they have a satisfactory experience.

1999-2003 Colorado Prime Foods Cincinnati/Philadelphia

Call Center Manager

Oversee Section Managers and 170 representatives

Conduct Audits for 15 Markets

Keeping an open line of communication

Oversees collections market wide, APS System, Skip

Tracing, SIF knowledge of accounts and check verification.

1997-1999 Trauth Dairy Newport/KY

Merchandiser

CDL A Driver 2year experience

1996-1997 Pepsi Co Cincinnati/OH

Merchandiser

CDL A Driver 1year experience

Education

2021- Hondros College- Mortgage Underwriter

2016 - Hondros College- Real Estate Agent Graduated

2007 - Cincinnati State: Personal Trainer

2005 Amerigroup Mortgage License Training

2004SEA Program (Self-Employment Course)

2002 Schlicter & Kratz School of Real Estate

2001Colorado Prime Manager training program

1998 – Head Coach in Basketball, Football, Soccer and Wrestling for area leagues & YMCA since 1998 to present

1997Tri-State Truck Driving School

1992-University of Cincinnati/ Business College.

1994 Business Administration Program

1991- Cheyney University of Pennsylvania

1992 Pre-Business Program

1987Woodward High School (Accounting Program)

1988Cincinnati, OH Graduated June 1991 with honors.

Skills:

I have logistics training with a CDL class A license.

Training in Microsoft, Spreadsheets, Word Perfect, E.I.S., Database

Word Processing, Business Technical Writing, Letters of inquiry

Response letters, Proposals, Typing 50 wpm. PowerPoint and

Microsoft Office.

Activities and Honors

2021 Saint James Football Coach

2019- Deer Park Football Coach

2020

2018 Employee of the Month

2016 Y.M.C.A basketball, baseball, soccer

2014 Ranked #1 in Sales August 2014.

2014 Top 5%er

2013 Internet Banker

2012 Loan Banker

2011 - Adopt-A-Class/US Bank

2007 Health Club Officer

2003 Arena Football League

2005

2004 Keynote Speaker 10 Steps of Self-employment

2002Four-time award winning Manager of the month.

2003Set a company record for leads produced in one shift.

2001Member of the “Million Dollar Club”

2000Ranked number one in the company as assistant manager

1998-Head Coach in Soccer, Basketball, T-Ball, Football and Wrestling

1999-For Area Leagues and YMCA’s.

1991University of Cincinnati Football, and member of the Business

1992Tech Program.

1991Cheyney University Football Team, Honor Society, Deans List

1992And Who’s Who among College Students.

References:

Caren Mcgowan 513-***-****

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