‘ESHETU S HAILE US CITIZEN….

**** ******* ****** ** *** # 313 Granted Public Government Clearance

Washington, D.C. 20011 IATA Accredited Travel Agent

IATAN # 49526002

Tel 202-***-**** cell Email: ad06js@r.postjobfree.com

EXPERIENCE

08/2021—Present Travel Experience Counselor II Military & Government Markets, USSS

Provide technical guidance to the staff concerning official travel, foreign and domestic; and ensures that the day-to-day operations of the Travel Branch are customer service oriented.

Serve as Project Monitor to the Contracting Officers' Representative (COR) for travel related contracts.

Provide guidance to staff concerning international and domestic travel entitlements on the most difficult and complex cases.

Assist and leads, in the development and presentation of travel training sessions, including training on the eTravel system, travel policies and government travel card services.

Coordinate overseas travel including cases/travel that are a high priority for expedited action, medical evacuation in coordination with the US Secret office, as well as other invitational and other special groups travel.

Develops travel itineraries and aids in developing schedules, routes, modes of travel, and any special requirements. Book travel using a Global Distribution System (GDS) system such as Sabre.

Serve as the Agency/Organization Travel Program Coordinator for United States Secret Services Travel Card Program.

Serve as a counselor for travel actions (in making sure that authorizations and vouchers are in line); complete review and audit of travel orders to ensure compliance with regulatory and internal guidance.

Generate and submit standardized annual, monthly, and quarterly reports. Ensures reporting compliance with the Modernizing Government Travel Act and Federal Travel Regulation (FTR) and mandated reporting requirements.

Work with accounting personnel on folio reconciliation of the travel records and the folio provided by the hotel where the trainers stayed.

Provide and arrange the most cost-effective travel without comprising the travel purpose with a cheapest contracted air carrier possible.

Prepare and request the LRC approval beyond the threshold limit if ticket found seems to be very expensive.

Provide information on travel issues and passport/visa processing requirements in foreign countries and maintains liaison with the Department of State to secure passports, visas, diplomatic status, and current country information.

Performs other related duties as assigned.

1998 OCT- Jul 2020 ETHIOPIAN AIRLINES Washington, DC

oChief Customer Service Specialist /System Support Specialist/Help Desk Support

Proficient knowledge of Sabre, Amadeus system for reservation, and ticketing,

Responded to visitors, guests and answer phone calls and email requests.

Scheduled appointments and arrange for various meetings and conferences.

Prepared travel authorizations and vouchers and secure information.

Taken Inventory supplies and prepare requests for supplies and equipment.

Perform a variety of typing tasks to include, but not limited to, correspondence, agendas, schedules, memoranda, and any other assigned materials; proofread and spellcheck all documents and maintain back-up copy of all typed documents.

Prepares and consolidate monthly, quarterly, and yearly reports with analysis on given time frame.

Worked with staff on the development of a newsletter, including quarterly and annual publication.

Organized training events to comply with mandatory training requirements.

Prepared documents related to preparation of correspondence, travel authorizations and vouchers, purchase requests and timekeeping records.

Availed documents related to preparation of manuals, booklets, and procedures as per the company procedure manual; OIM newsletter and quarterly publication; prepare and consolidate reports; taken minutes and establish priorities for meetings.

Arranged and gave familiarization on the operational system for new employees and recurrent training for the existing agents.

Supervised and reconciled daily sales and deposits to the bank and reporting to the concerned offices the deviations and/or the existing bank account balance, if any.

Worked on ARC and DDOS airlines reporting accounting and refinement of some ARC tickets.

Give customer – client support system for management and client-based marketing data for the offices.

Update new information on the web related to the operation,

Prepared projection of budget for the total operation of the station and analyze it towards projected goal at the end of the projected year.

April 2008- Present Luminary Travel and Tours Assistant Travel Consultant Manager

Conduct comprehensive intake and complete self-sufficiency plan with client’s participation.

Serve as the Agency/Organization Program Coordinator

Provide regular follow-up and complete status reports at 90 days following case assignment.

Meets with clients to determine travel needs, budgets and preferences.

Sells and coordinates transportation, accommodations, insurance, tours, and activities.

Advises clients regarding destinations, cultures, customs, weather, and activities.

Collects payments, books travel arrangements and pays applicable fees.

Handles travel issues, conflicts, complaints, cancelations, and refunds.

Builds and maintains relationships with travel and tour vendors.

Attends travel seminars and conferences.

Conducts research on destinations and industry trends.

Maintains accurate records of bookings, payments, transactions, phone calls and meetings.

Contributes to agency efforts by accomplishing related tasks as needed.

EDUCATION

Strayer University, Washington DC

BSC in Computer Information System 1999

Addis Ababa University, ETHIOPIA

Associate Degree in Business and Public Administration 1997

Ethiopian Airlines Group, ETHIOPIA

Diploma in Airline Marketing encompassing different operations 1996

Addis Ababa University, ETHIOPIA

Diploma in Marketing and Business Management 1990

Addis Ababa University, ETHIOPIA

Diploma in Accounting and Finance 1989

OTHERS:-

Diploma in aviation safety security

Diploma in customer service and marketing

Proficient knowledge of MS offices, Office360, word, excel, access and power point.

Intermediate knowledge of Share point for office use.

Awards and appreciation letters from company clientele and individuals.

Certified AWS Cloud Practitioner.

Contact this candidate