Customer Service Representative
Resume:
Amanda Adams
Flagstaff, AZ 86001
ad06jl@r.postjobfree.com
Professional Summary
As an employee in your organization, I will maintain a highly organized and detailed manner. I am a reliable, hardworking and self-motivated individual. My positive attitude and willingness to learn and adapt to new environments are among my strongest attributes. I enjoy creating positive atmospheres which contribute to the overall experience of all individuals in the work environment. I am seeking opportunities to expand my skill set and knowledge as a customer service representative.
Work EXPERIENCE
Lakeside Lodge Resort and Marina — Front Desk Agent, Housekeeper, Marina Attendant, Event Bartender, After-Hours Manager
Pinedale, WY
August 2022 - October 2023
●Took reservations over phone, in person, and via computer for guests and provided confirmation information. Collected room deposits, fees, and payments. Answered customer telephone calls promptly and appropriately handled needs. Used internal software to process reservations, check-ins and check-outs. Examined all checking out cabins, determining if they were properly cleaned, and ready for guest arrival.
●Worked with a team to provide quality, detail-oriented cleaning services to all 16 cabins daily, Stripped, washed, and replenished a variety of linens, while maintaining an organized space. Maintained fast paced completion of all housekeeping responsibilities between specified time periods.
●Responsible for resolving all customers' questions and concerns after hours.
●Assisting boating guests with tasks associated with the fuel dock, rental boats, member docks and marina grounds. Gave detailed instructions on operation and safety procedures of all rental boats.
●Served alcoholic beverages including wine, beer and custom cocktails to 50-200 wedding guests weekly. Ensured a safe environment by coordinating with a team to regulate alcohol consumption and prevent conflicts.
The Experience at Lakeside Lodge — Bartender
Pinedale, WY
February 2023 - August 2023
●Served food and beverages promptly with focused attention to customer needs.
●Cultivated warm relationships with regular customers.
●Worked with merchant service software to place orders, manage bills, and handle complimentary items.
●Maintained clean and organized dining areas to uphold restaurant hygiene standards.
●Resolved customer complaints promptly and professionally to maintain a positive reputation.
Wind River Brewing Company — Wait Staff Member
Pinedale, WY
April 2022 - September 2022
●Bussed and reset tables to keep the dining room and work areas clean.
●Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
●Maintained knowledge of 10-15 revolving craft beers to ensure a positive experience for all customers.
●Set up a dining room to promote a welcoming environment and meet or exceed hospitality and service standards.
●Explained menu items and preparation methods to provide a high level of customer service and promote dining atmosphere.
Sublette County Maintenance — Landscaper
Pinedale, WY
May 2020 - August 2021
●Maintained multiple grounds around the county by trimming, weeding, and general clean-up.
●Performed planting, watering, mulching, and edging of lawns.
●Removed weeds, hazards, and debris from common pathways to improve usability.
●Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
●Operated landscaping equipment with focus on safety and machine longevity.
The Bear Den — Hostess
Pinedale, WY
July 2019 - August 2019
●Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
●Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
●Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
●Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Wapika Ranch— Golf Course Groundskeeper
Pinedale, WY
May 2018 - August 2018
●Learned a variety of skills including sod installation, proper care for a variety of grass types, and operating a multitude of heavy machinery.
●Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
●Maintained routine landscaping schedules to boost lawn health.
●Completed preventive maintenance on equipment such as lawnmowers, sprinkler systems, and golf carts to prevent costly repairs.
Adams Concrete Inc. — Concrete Laborer
Pinedale, WY
July 2015 - August 2017
●Set wood and other forming materials to prepare for concrete pours.
●Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
●Leveled, smoothed, and finished surfaces of poured footings and walls.
●Placed and tied rebar according to specifications of building plans.
EDUCATION
University of Wyoming, Laramie WY — No Degree
Fall 2019 - Fall 2021
●Kappa Kappa Gamma Member
Pinedale High School, Pinedale Wy — High School Diploma
Graduated May 2019
SKILLS
Customer Service
Management
Proficient in Toast and Clover Point-of-Sale systems
Hospitality Service Expertise
Oral and Written Communications
Cash Handling
Bartending
Serving
References
Quin Hughes, Manager at Lakeside Lodge - (307) 749- 3223, ad06jl@r.postjobfree.com
Audrey Odermann, Owner of Lakeside Lodge - 913-***-****, ad06jl@r.postjobfree.com
Kate Iliya, Manager at Wind River Brewing Co. - 307-***-****
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