Customer Service Sales Associate

KENDRA N. HUDSON

LITTLE ROCK, AR *****

501-***-**** **************@*****.***

Education

University of Central Arkansas, Conway, AR 2001-2003

Experience

August 2008– Present, Membership Processor

Arkansas BlueCross BlueShield

• Work daily with other team members’ to provide and ensure remarkable customer service, through timely enrollment and maintenance of groups and members.

• Oversee, manage, and process insurance claims for all members’. Additionally, issue member ID cards, benefit materials, and reconcile monthly billing/ premiums.

• Validate and update member information on medical claims.

•Determine member eligibility, follow-up on lapsed claims, make contact with Group Administrators, marketing Representatives, Customer Service Staff, Claims, Regional Office, or additional investigation as needed in order to make a decision to approve or disapprove a claim.

•Provide support for systems testing, changes, and new releases. Such duties are performed with various accounting software and other software applications.

March 2021-Present, Stock Processor/ Sales Associate

Lowe's

• Handle an extensive amount of cash on a day-to-day work shifts.

• Recovers, replenish, straighten, and stock merchandise. Maintains the presentations of the visual merchandise throughout the store.

• Successfully works within a team, by prioritizing, meeting deadlines and often serving as a role model.

• Demonstrate multitasking organization, attention to detail, and prioritizing skills.

•Ability to work with little or no supervision.

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