Stephanie Nance

Clearfield, UT ***** • 385-***-**** • ad06it@r.postjobfree.com • WWW: Bold Profile

Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skills

Critical Thinking

Teamwork and Collaboration

Organization and Administration

Policy Knowledge

Microsoft Excel

Credit Card Payment Processing

Microsoft Word

Senior Leadership Support

Customer Data Confidentiality

Clerical Support

Customer Service

Professional Telephone Demeanor

Administrative Support

Schedule Mastery

Managing Multiple Tasks

Typing Proficiency

Problem-Solving Ability

CRM Software

Document Control

Filing

Prioritization

Monitoring

Spreadsheets

Work History

Assessment Technician, 09/2021 to Current

Davis Technical College – Kaysville, UT

Answered telephone, emails, text messages in regards to application questions; scheduling tests for college students or outside industry testers.

Provided key administrative assistance to senior management. Managed administrative tasks for Student Services, Admissions, Professional Testing and State Certifications.

Responsible for protecting exam confidentiality and customer information. Precise and careful scheduling to utilize and maximize our 12 computers. Team Leader/Manager, 05/2019 to 08/2021

Chick-fil-A – Layton, UT

Led employee relations through effective communication, coaching, training, and development. Established and maintained performance, quality and service standards for professional customer care.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cashier and Customer Service, 03/2018 to 05/2019

RC Willey – Syracuse, UT

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.. Processed customer orders and accurately handled payment transactions. Counted money in drawers at beginning and end of each shift. Warehouse Secretary, 09/2017 to 03/2018

R C WILLEY HOME FURNISHINGS – Syracuse, UT

Checked packages and merchandise for damage and notified vendors. Maintained clean, orderly work environment free of hazards. Assisted in receiving, stocking and distribution of merchandise. Customer Service Representative, 02/2017 to 08/2017 BED BATH & BEYOND ESERVICE CENTER – Layton, UT

Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Processed customer service orders promptly to increase customer satisfaction. Receptionist, 06/2016 to 01/2017

Americas Best Contacts and Eyeglasses – Ogden, UT

Kept reception area clean and neat to give visitors positive first impression. Corresponded with clients through email, telephone, or postal mail. Handled cash transactions and maintained sales and payments records accurately. Maintained confidentiality of information regarding clients and company. Provided clerical support to company employees by copying, faxing, and filing documents. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Cashier/Customer Service, 03/2013 to 06/2016

Chick-fil-A – Layton, UT

Processed customer orders and accurately handled payment transactions. Developed and managed relationships with customers to increase customer loyalty. Operated cash register to record transactions accurately and efficiently. Learned duties for various positions and provided backup at key times. Used POS system to enter orders, process payments and issue receipts. Worked with floor team and managers to meet wide range of customer needs. Education

Certificate of Completion: Medical Coding & Billing, 07/2023 Salt Lake Community College - Salt Lake City, UT

Relevant Coursework: Practicode Account that is good for one years worth of experience. High school diploma: 2011

Home School - Ogden, UT

Contact this candidate