Corporate Trainer / Learning and Development

R. Harrison Baxter

New York, NY *******@*****.***

718-***-**** https://www.linkedin.com/in/coachrayspeaks/

EXECUTIVE SUMMARY

An innovative and performance-driven Corporate Trainer, transformational leader, and key team member, with the ability to design, implement and conduct effective training programs. Expertise in leadership development, onboarding, customer service, in-person and virtual instruction, demonstrated by significant increases in productivity, customer satisfaction, and trainee proficiency. Proven track record in evaluating, training curriculum with a customer focused approach,

Communication / Relationship Building: Excellent communication, inspiration, influencing, public speaking, and presentation skills. Able to build robust and mutually beneficial relationships at all levels.

Strategic Partner and Thought Leader: Specializing in growing & scaling learning & development programs, curriculum development, gap analysis, process improvement, employee development, employee success, training program leadership, and strategic planning.

Additional Credentials: Six Sigma Black Belt, Master's in Leadership, Doctor of Philosophy, Psychology (in progress).

CORE COMPETENCIES

Learning & Training Programs

Strategic Planning

Needs Assessment

Program Assessment / Design

Adult Learning Theories

Gap Analysis / Training Solutions

Curriculum / Material Development

Learning Management Systems

Training Facilitation

Employee Training / Development

Workshops / Virtual Training

Research / Trend Analysis

Team Leadership

Problem-Solving

Internal Customer Success

Training Schedules

Continuous Improvement

Employee Relations

PROFESSIONAL EXPERIENCE

IMPACTFUL SOLUTIONS ACADEMY - New York, NY 2018 - Present

Trainer / Consultant

Serve as chief trainer and client consultant, assess client needs, and devise and execute comprehensive leadership development and onboarding programs, which have amplified productivity by 20-25% across small and Fortune 500 firms.

Develop and implement effective training programs and learning materials tailored to organizational needs and learner profiles.

Build and cultivate impactful relationships with clients, appear on international stages, and consistently exceed objective markers for success in various consulting projects.

Leverage modern e-learning platforms and technologies to create engaging and accessible learning experiences.

Assess the impact of training initiatives through data-driven analysis and continuous improvement strategies to enhance employee development and organizational growth.

Directed customer service training initiatives for a retail chain, fostering a consequential 30% boost in customer satisfaction metrics.

Offered consulting expertise to 20 local nonprofits, catalyzing a substantial 27% upswing in donor contributions.

APPLIED SEMICONDUCTOR MACHINES LITHOGRAPHY (VIA UNITED TRAINING) - Wilton, CT 2022

Trainer

Developed and executed in-depth onboarding training for complex lithography systems, pivotal in improving employee retention and operational success.

Led and facilitated training sessions and coordinated a training team to provide full training accessibility.

Designed and created learning content. Employ learning and development methodologies, adult learning theory, and cutting-edge instruction trends.

Conducted follow-up studies to evaluate the training curriculum, incorporating KPIs and trainee feedback to continuously improve the curriculum and associated results.

Successfully boosted trainee satisfaction and proficiency by 90% through the continuous improvement of the training program.

MAXIMUS FEDERAL - New York, NY 2019 - 2020

Census Questionnaire Instructor

Crafted visually appealing instructional materials and presentations, effectively conveying the census process and operational management utilizing proficient instructional design skills.

Conducted compelling virtual training sessions, resulting in a significant 35% increase in participant satisfaction and skill acquisition, demonstrating adeptness in virtual instruction, and participant engagement.

Showcased proficiency in fostering a productive learning environment, enhancing trainee participation, and proficiency.

CENTER FOR EMPLOYMENT OPPORTUNITIES - New York, NY 2016 - 2019

Instructor

Conceived and executed a tailored employment training program for adults reentering the community, leading to 75% of participants securing employment within six months of program completion.

Authored and implemented procedures and training materials. Continuously sought out and applied innovative ways to help participants to develop and harness their skill sets.

Conducted skill and performance assessments. Monitored KPIs and addressed training gaps, revamped training materials, and continuously improved the training program to achieve optimal results.

Devised and applied case management tactics, resulting in a notable 20% boost in participant engagement and retention.

Enabled program participants to effectively complete the program and transition into the workforce with increased success rates.

EDUCATION / CERTIFICATIONS

Doctor of Philosophy (in progress), Psychology - Grand Canyon University -Anticipated 2027

Master of Science in Leadership, Masters of Strategic Leadership - Grand Canyon University

Bachelor of Science, B.S. in Finance and Economics - Southern New Hampshire University

Six Sigma Black Belt Professional - MSIcertified.org

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