Customer Service Human Resources
Resume:
Terri Hamilton
Bakersfield, CA 93311
***************@*****.***
SKILLS
Accounting Customer Support
Bank Deposits Customer Service
Clerical Support Receptionist Ten key
Typing All Window Apps
Recruiting
EXPERIENCE
Qualfon, WFH — G3 Customer Service Representative
December 2021 - July 2023
Provide support to Providers and clients about their denti-cal benefits, working in a high volume call center, while keeping my client and providers happy with the service that I provided.
KS Industries LP, Bakersfield, CA — HR Generalist
September 2017 - November 2021
Administer and communicate various Human Resources policies, procedures, laws, standards and government regulations. Ensures legal and ethical compliance with state and federal laws. Conducts investigations on employee issues, interviews workers and discusses with management any human relations and work-related problems that adversely affect morale, health, and productivity. Evaluates and assists in resolving human relations, labor relations, and work-related problems, and meets with management to determine appropriate action. Responsible for completion and accuracy of all personnel files, including I-9s. Conducts audits as needed and/or directed. Process paperwork and prepare internal communication to Payroll Department and the Field Supervision for Terminations / Resignations. Handle terminations/resignation and present exit paperwork to employee. Maintains Human Resource Information System records with accuracy and timeliness. Establishes and maintains positive working relationships with management, employees, external agencies and vendors. Able to maintain the highest degree of confidentiality and professional discretion. Able to multi-task, communicate progress and meet deadlines.
Total Western, Bakersfield, CA — Human Resources
Assistant/Accounts Payable
December 2015 - September 2017
Dispatch all manpower to the specific jobs. Answer phones schedule interviews and conducts interviews. Input all new hire information into VP. Ensure timely payments of vendor invoices and expense vouchers. Analyze and verify outstanding invoices to ensure proper payment and adherence to any applicable requirements. Ensure invoices are properly coded and matched to purchase orders where required. Ensure proper signature authority policy is followed. Meet deadlines for financial reporting Prepare and maintain accurate records and accounts payable reports. Ensure that all financial deadlines regarding accounts payable are met for month-end, quarter-end and yearend financial closings. Support requests for internal and external audit functions to ensure timely payments of vendor invoices and expense vouchers
EDUCATION
.East Bakersfield High School, Bakersfield — HIGH SCHOOL DIPLOMA
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