Logistics Coordinator Customer Service

SUMMARY OF QUALIFICATIONS:

Improvement oriented manager with proven ability to develop quality teams through inclusive training and continual feedback, especially in a high pressure and detail-oriented environment. Excellent communication skills with compassion and professionalism with both customers and co-workers. Previous success building, training, maintaining, and retaining productive teams.

PROFESSIONAL EXPERIENCE

C3 Industries Webberville, MI

Cultivation Technician March 2022 - Present

Daily plant work with clones, mothers, and flowering plants for a 100,000 square foot greenhouse grow facility, including training all incoming employees.

Door to Door Organics Lafayette, CO

Delivery Manager 3 years

Revamped entire department from training to processes resulting in greater efficiency and a 22% reduction of labor costs in the first quarter of implementation

Scheduled 90 routes weekly serving 5000 customers with a 99.9% customer satisfaction rating

Maximized profitability through scheduling adjustments based on forecasting ordering cycles and seasonal trends while utilizing the Telogis delivery platform

Ability to multi-task 20-25 drivers per day while dispatching, working with customers, and putting out the inevitable daily fires with grace, professionalism, and a smile on my face

Metropolitan Pathologists Lakewood, CO

Logistics and Facilities Manager 15 years

Led 17 person department of delivery drivers covering multiple locations in a five state service area

Monitored warehouse supply/distribution and laboratory inventory

Analyzed collected data and synthesized into sales and marketing reports

FedEx Ground/RPS, Inc Henderson, CO

International Air Shipment Supervisor 6 years

Control Room Coordinator

Pickup & Delivery Coordinator

Awarded 11 blue ribbons for exceeding regional performance metrics and customer service

Ensured ongoing education of drivers to DOT and OSHA standards

United Parcel Service Livonia, MI

Production Supervisor 8 years

Supervised eight work areas producing exceptional levels of quality, production, and safety

EDUCATION

Grand Valley State University Allendale, MI

Schoolcraft College Livonia, MI

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