Quality Control High School

ML

MARSHA LONG

*************@*****.*** 304-***-**** Ocean Springs, MS 39564

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Operational Improvements

Customer Acquisition

Customer Development

Policy Enforcement

OCC of WV South Charleston, WV

Regional Supervisor

09/2018 - 10/2023

Managed the recruitment, selection, orientation and training of regional staff.

Coordinated with other departments to ensure timely implementation of projects within the region.

Provided guidance and support to managers in resolving employee relations issues in the region.

Maintained relationships with customers through frequent visits, phone calls and emails.

Oversaw training, promotional plans and open relations to keep employees at all levels satisfied and productive.

CAMC Memorial Hospital Kanawha City,

IAWV

Supervisor

09/2015 - 04/2018

Directed and supervised team of 15 employees in daily operations. Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Monitored employee productivity levels on a regular basis to identify areas of improvement.

National Institute of Technology Cross Lanes, WV Associate of Arts in Electronics

06/1994

Winfield High School Winfield, WV

High School Diploma

06/1974

Summary

Skills

Experience

Education and Training

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