Customer Service Front Desk
Resume:
Tierra Marts
Houston, Texas 77047
*.*****@*****.***
Objective
A dynamic and highly motivated professional with 8+ years experience in sales management who has progressed through the ranks while providing extreme flexibility and adaption to change. A vibrant and resourceful individual who is able to cultivate new/original and imaginative ideas. Open to exploring new and unknown career fields.
SKILLS & SOFTWARE
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Experience
Favorites Healthcare Staffing
Administration /On-Site Lead 02/2021-06/2023
Proficient with Microsoft Word and Microsoft Excel
Coordinate field staff on a daily basis
Monitor punch out times, assigning daily work areas, checking each area throughout the day, relieve areas for lunch breaks.
Monitor over 120 persons daily once on the premises for their work day.
Lexus of North Miami 2015-2020
Front Desk Administrator
Directed all sale calls to Sale managers, Finance managers and all Administrative Supervisor.
Mailed all documents for customer’s notification of their plates or tags that are in at the dealership.
Mailed out all Thank You cards customers for their car purchase.
Assist clients when they come in to see Sales managers.
IRT 2010-2015
Customer Service Rep.
Performed miscellaneous tasks such as, responding to phone inquiries, data entry, maintaining sales, and solving problems.
Cross-cell services on 40% of calls, upgrading customers on national services plans, call waiting, caller ID, and phone internet packages.
Resolve an average of 250+ inquiries in any given week exceeding weekly targets by 25% consistency meet performance benchmarks in all areas (speed, volume, accuracy)
Smoothie King 2007-2010
Manager
Hiring /training new employees for full/part time positions, functional as lead manager and assured customer quality of service and professional environment.
Opened/closed facility, managed daily cash and inventory, established friendly yet professional atmosphere that promoted attentive customer service and respect for customers.
Education 2011-current
Associate in Science Broward College
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