Project Manager / Sr. Project Coordinator / Business Analyst

M. Shannon Duffield

Project Manager / Business Analyst / Senior Project Coordinator

972-***-**** Corinth, TX 76210 ad06gi@r.postjobfree.com

https://www.linkedin.com/in/m-shannon-duffield-5937894/

STRENGTHS & SKILLS

Project management / business analysis

Identify / resolve business process gaps

Team / staff / stakeholder communication liaison

Requirements planning & elicitation / charts / reports

Translate technical jargon to layman speak

Data conversion to charts / graphs for decks

Writing / editing / training / visual creativity

Customized audience-focused presentations

Hardware / software deployment

Anticipate challenges with proactive response

Account / customer / vendor / channel management

Agile / Waterfall methodologies

Collaborative / independent work style

IT / Retail / Healthcare / FoodBev / Advertising

MSOutlook / Word / Powerpoint / Excel / Teams

Workday / Smartsheets / Asana / ProofHub / Slack

PROFESSIONAL EXPERIENCE

CONSULTANT - REMOTE 4/2022 – 7/2023

Express, Inc (HQ) - Workday IT BA / PM

Created HCM data requirement documentation using cross-functional leader input for ERP implementation.

Extensive vendor, offshore and internal team communication; meeting setup, data capture and posting to Sharepoint; integration file transfer, SOW, signature approvals.

Wunderman Thompson - Workday PM / Trainer

Led live Workday user training Q&A sessions via Teams (self-taught in Workday)

Created additional job aids and process flow documents.

EYEMART EXPRESS (FTE – Optical Retail) 6/2019 – 3/2022

IT Project Manager / Business Analyst Farmers Branch, TX

Through company-wide discovery and discussion with internal retail stakeholders, implemented new structures and positive process changes within IT Development and IT Support Teams:

Designed initial infrastructure project intake form and implemented company-wide (concept adopted by other company teams)

Managed variety of infrastructure projects for: Ecommerce, in-house custom retail software, Marketing, Business Operations, HR, Merchandising, store hardware rollouts (SDLC / Agile) and Distribution Center (Waterfall).

Communication funnel for IT Dev / IT Support Team with all cross-functional team projects (30+ concurrently).

Captured project data requirements and created / documented whiteboard process flow diagrams.

Removed redundancy through communication and process gap resolution.

Set up ongoing stakeholder meetings and cadence communication structures, including agendas / minutes

Negotiated move from manual spreadsheet compilation of all project details to PM software tool (ProofHub)

Created / updated project charters (SOW) and status decks for executive and multi-team meetings.

Developed and expanded collaborative internal business relationships.

Direct communication with 260+ retail store managers to resolve system trouble tickets.

Hardware / software / phone system rollout management across all stores nationwide.

Proofed / edited training documentation with IT Support Team for final release to company users.

Constant active presence surrounding all projects, always moving toward successful completion.

(role dissolved due to retail revenue loss during covid19).

CONSULTANT – D/FW METROPLEX 2/2009 – 6/2019

7-Eleven – Corporate Store Support Center - IT Project Coordinator

PMO & IT Team support / collaboration / communication within Enterprise Oracle implementation (Agile).

Weekly status deck and RAID log, compiling / confirming / documenting all details including change orders.

BlueCross / BlueShield of Texas - Project Coordinator

Team collaboration / communication for large State of Texas project.

Created deliverables, status / data reports, and presentations for management and healthcare subscribers.

Concentra Healthcare - Jr. PM / Project Coordinator

EPMO meeting scribe, compiled data through discovery and generated status reports.

Created / maintained project artifacts / deliverables / dashboards per project charter, scope and plan.

Sharepoint administrator for team including permissions, properties and multi-tier folder framework.

Hewlett Packard - Business Analyst

Gathered input from 1,500+ Sharepoint owners company-wide to determine global IT changes for company split.

ESI-Estech - Project Coordinator

Collaborated with stakeholders to plan client process / flow integration to phone Cloud Technology.

Hewlett Packard - IT Project Coordinator

Built / managed project requirements / SOW / status / executive presentation decks for global client Ericsson.

Extensive ongoing communication with upper managers, vendors, and multiple internal company teams.

Managed client laptop deployment / decommission, including shipment tracking and direct user communication.

Sharepoint administrator for team permissions - implemented multi-tiered project folder process.

Pepsico - Project Coordinator

Database support for Distributor Management Team

Planning and support for Annual Vendor Growth Summit Meeting

Microsoft - IT Project Coordinator

Hardware budget tracking / reporting, purchase order creation / approvals for Technical Support Team equipment.

IMC2 (MEplusYOU Agency – FTE – Advertising/Mktg) 9/2007 – 10/2008

Research/Administrative Assistant (FTE) Dallas, TX

Supported numerous advertising/marketing client account teams, Legal and IT departments, including VP level staff.

Management of client data including compiling online qualitative / quantitative research; created and edited charts and text from Excel to PowerPoint for client presentations.

Key communicator between designated Teams, client contacts, upper management and internal departments.

(role dissolved due to 20% company-wide layoff )

EDUCATION

BFA Graphic Design / BA Arts & Humanities (double bachelors) - Colorado State University, Fort Collins, CO

SIP School - online training (VoIP & SIP Trunking) - Plano, Texas

ASK (Agile/Scrum/Kanban) 2-day live training – Irving, Texas

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