Customer Support Administrative Specialist
Resume:
LORETTA B. SMITH
CONTACT
***************@*****.***
Stone Mountain, GA 30088
PROFESSIONAL SUMMARY
Organized Administrative Specialist bringing 44 years of experience in customer support, office administration, and leadership. Dedicated to accurately determining and achieving strategic administrative objectives with proven ability to implement effective solutions.
SKILLS
Tax experience
Digital literacy
Content creation
Analytics
Communication
Creativity
Microsoft Windows
Critical thinking
Travel coordination
Decision-making Collaborative
Detail-oriented
Time management
Microsoft Office Suite Adaptability
Flexibility
Document management
Document conversion
Customer relations
Filing and data archiving
Administrative support
Accounting familiarity
Report analysis
Records management
EXPERIENCE
Internal Revenue Service - Chamblee, GA (Contact Representative)
July 2023 - Present
Assist in meeting customers’ needs with their filing tax return. Resolve tax questions and supply general questions from taxpayers, tax preps, legal representative, etc. Send out notices and forms for completion of returns. Maintain database by entering new and updated customer and account information. Prepare source data by compiling and sorting information to include identifying and correcting data entry errors. Process customer and account source documents by reviewing data for deficiencies.
South Carolina Department of Motor Vehicles - Walterboro, SC (Administrative Specialist)
February 2003 – July 2023
Resolve customer issues and answers questions. Review documents for accuracy and detailed information. Record and track payments and customer transactions in system databases. Update client accounts based on payment or contact information. Process transactions by accepting cash, check, or charge payments from customers. Direct and implement vehicle registrations, address changes, titles, issue/renew decals. Update and renew driver's license and clear driving/vehicle suspensions.
EDUCATION
Orangeburg Technical College
1982 - 1984
General Office / Business
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