Customer Service Management Professional

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

JERRY CAIN

ROSEVILLE, MN 551**-********* *************@*****.*** Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward- thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Team Management

Understanding

Reading Comprehension

Inventory Demand

Forecasting

Administration and Reporting

AUGUST 2022-FEBRUARY 2023

Floor Manager Big Lots Roseburg, OR

Managed team of Number employees to maintain smooth- running operations of shop floor.

Managed store inventory and stock levels to maintain availability of products.

Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets. JANUARY 2019-JULY 2022

Self Employed Mechanical Operation Minneapolis, MN Determined objectives, set priorities and established and met target dates.

Worked with other health care professionals and served as resource to community.

Participated in continuing education and professional development to enhance expertise and skills.

Delivered expert consultation and referrals for appropriate and EDUCATION

effective treatment plans.

SEPTEMBER 2018-JANUARY 2019

Line Worker Hard Chrome Plating Minneapolis, MN Used equipment properly to avoid workplace hazards or injuries. Assembled and installed products on production lines according to established guidelines.

Took on additional shifts during peak work periods to keep projects on schedule.

Inspected and adjusted work performed to meet expectations. JUNE 1997

Francis T Nichols,

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