John D Patton

Aberdeen, New Jersey, United States ad06c6@r.postjobfree.com

+1-908-***-****

https://www.linkedin.com/in/johndpatton

SUMMARY

Seasoned CXO with years of experience in Digital Transformation, Organizational Agility and Psychological Safety. Knowledge of agile methodology, solutions, systems, processes. Expertly applying agile resources, orchestrating corporate initiatives, policies and creating networked teams in a wide variety of business categories to manage alignment with corporate mission, company culture, team charters and achievement of financial goals using continuous agile, validated learning, and a culture of experimentation. including coaching, scrum product owner, organizational scrum, user experience, information technology, innovation, lean, safe, xp, Kanban, software testing, metrics, software development methodologies. EXPERIENCE

CXO, Leadership, Organizational Agility Company Confidential New York, New York Aug 2021 - Present

• Articulating Agile vision and creating direction amid ambiguity and competing priorities. Defining the problem, conducting analysis, and synthesizing options. Understanding the importance of iteration and flexibility within the organization, creating and seizing opportunities for strategically grounded change and continuous improvement. Influencing others to gain commitment to and maintain momentum for change. Comfort with not rushing to a solution but first deeply understanding the problem.

• Ability to demonstrate both leadership and followership as appropriate. Coaching and developing individuals and/or teams to build their capabilities and capacities. Demonstrating comfort with both giving and receiving feedback. Participating and providing opportunity for participation in multi-disciplinary, multi- level teams that execute in collectively coherent ways.

• Delegating tasks and empowering others, while managing to results.

• Mastering the knowledge, skills, and abilities necessary for one’s specific role and his/her place within an individual department and the organization as a whole. Awareness of how one’s expertise fits with the objectives of the department and aligns with the strategy, mission, and vision of the organization as a whole. Demonstrating understanding of and adherence to organizational policies, procedures, and key concepts.

• Striving for excellence in all duties, with attention to detail and focus on asking productive questions and solving problems innovatively. Applying an end-in-mind and systematic approach to organizing, planning, and executing. Setting challenging and clear goals, knowing when a pivot is needed to reach those goals, and then meeting or even exceeding those goals to satisfy all stakeholders. Understanding and marshaling the inputs needed to achieve the outputs that fit into the strategic vision of the organization. Principal Consultant CTG New York, NY March 2020 – Aug 2021

• Consulting with teams and training executives in Agile Project Management, Operations. Agile tools and strategies, business process, change management, client relationships, development coaching, leadership mentoring, management experience, organizational agility, organizational change, plan development, project planning, project management, roadmap alignment, strategic direction, team strategy, user experience, information technology, innovation, safe, xp, kanban, software testing, metrics, rally, software development methodologies, reliable, digital transformation. financial services, business requirements, application architecture, data, scrum master• Advised on Atlassian Jira and Confluence server planning, hosting, development and training on all Atlassian tools. • Created training and content for PMO Team. Proposed they move processes and documentation from various tools into a single Atlassian instance. Recommended eventual migration to Jira for PMO Teams. • Proposed Transition of teams to use Confluence and Jira with Tempo, Excellentable, BigPicture, Portfolio and other Atlassian Marketplace integrations like eazyBI and Arsenale Dataplane.

• Committed code changes written in ScriptRunner for custom groovy scripts utilizing ScriptRunner to create a more automated and dynamic workflow.

• Reviewed Client installations of Jira, Confluence, Products. Jira SME, planning upgrades, workflows and system level customizations with the internals of Jira and Confluence. working with end users and stakeholders.

Principal Consultant CTG New York, NY October 2019 – December 2019

• Responsible for Jira server planning, hosting, development and training. Center Of Excellence SAAS tools.• Consulting with teams in Finance, HR, Project Management, Incident Management, Agile Project Management, Operations ticketing and workflow. • Advised customer teams on Agile tools and strategies to improve workflow and service scheduling including scrum, user experience, information technology, innovation, safe, xp, kanban, software testing, metrics, rally, software development methodologies, reliable, digital transformation.• Created planning and content for operations provisioning and service lifecycle tracking. Proposed they move processes and documentation from various tools into a single Atlassian instance. • Recommended eventual migration to Jira Service Desk for Customer Support Teams.

• Directed teams in use of G-suite, Slack, Zoom, ServiceNow and Jira integrations including ScriptRunner eazyBI and Arsenale Dataplane.

• Reviewed Client installations of Jira, Confluence, ServiceNow, Products. Jira SME, developing workflows and system-level customizations with the internals of Jira. working with end users and stakeholders. Principal Agile Product Management 1010 data New York, NY October 2018 – July 2019

• Managed Google Suite and Slack implementations, vendor contracts and client engagements, understanding and assessing client processes, improved infrastructure, team dynamics and provided a Center of Excellence for AWS and SAAS tools including, Zoom, Atlassian Suite: JIRA, Confluence, JIRA Service Desk, Portfolio for JIRA, Atlassian Premier Support, ScriptRunner, eazyBI, Dataplane and all associated add-ons and third-party AWS systems including Status Page, Trello, scrum, user experience, information technology, innovation, safe, xp, kanban, software testing, metrics, rally, software development methodologies, reliable, digital transformation. • Organizational agility for the company, shape the company to get them to embrace one set of tools and practices and find a common culture to agree on including moving from a hierarchy to a network- based organization, defining and improving hiring practices, onboarding practices, goals and objectives, and generally disrupting the traditional process to help everyone feel like they are equally a part of the team • Created processes to guide the organization through agile transformation, orchestrating validated learning - fostering a culture of experimentation (MVP, OKR, CFR) and creating and developing continuously improving agile practices with solid processes and policies across teams to manage alignment with corporate mission and company culture. Including leadership coaching, team training efforts, and process modeling. • Sought participation of larger communities within the company to better gain community adoption of Agile methodology. Provided guidance and training to technical and non-technical teams to use Lean Methodology and associated tools. Actively developed and improved Lean thinking and skill sets by keeping teams aware of industry trends, tools, and techniques.

Senior Agile Engineer and SAAS Product Manager Priceline.com Norwalk CT July 2017 – October 2018

• Managed Google Suite and Slack implementations, vendor contracts and client engagements, understanding and assessing client processes, improved infrastructure, team dynamics and provided a Center of Excellence for SAAS tools including, Atlassian Suite: JIRA, Confluence, JIRA Service Desk, Portfolio for JIRA, Atlassian Premier Support and all associated add-ons like ScriptRunner and third-party SAAS systems including Status Page, Trello, Cisco Systems. Educated Dev-ops teams in using API’s and ScriptRunner for JIRA to run groovy scripts, administration / maintenance of scripts, powerful JQL functions and scripted fields. • Managed Atlassian, Slack, G-suite ownership across the company. Advised and coached in collaborative work across disciplines and within various teams to help improve the process and workflow. Assisted in diagnosing errors and breakdowns in the operational, People systems and business pipeline. Configured executive dashboards and reporting. Implemented agile workflows and boards through Atlassian Suite.

• Performed a variety of Atlassian Suite related customizations and administrative requests for the internal operational and people systems teams. Performed issue reporting, research, analysis, confirmation and support resolution on multiple complex processes. Understanding business requirements and translating into logical spaces projects, groups, Kanban boards, technical schemes, and workflows. • Hosted New York City Atlassian User Group Meetings. Sought participation of larger communities within the company to better gain community adoption of Agile methodology. Provided guidance and training to technical and non-technical teams to use Atlassian Suite and associated tools. Actively developed and improved Atlassian Suite skill sets by keeping aware of Atlassian Suite industry trends, tools, and techniques. • Researched and implemented Atlassian’s Atlassian Suite and all required apps (add-ons) latest practices and policies including optimizing and configuring using industry standards and best practices. Provided direction for infrastructure configuration, environment management and support of Atlassian Suite. Senior Application Support Manager and COE WeWork Inc New York, NY January 2017 – May 2017

• AWS Cloud Ecosystem Architecture management systems, infrastructure, security, and product development. Defined tools and patterns for deploying Atlassian services through development, test, and production environments including Amazon Web Services ( AWS ) configuration, environment management including firewall, database, services. Managed vendor contracts and client engagements, understanding and assessing client processes, improved infrastructure, team dynamics and provided a Center of Excellence for SAAS tools including G-Suite, Slack, Atlassian Suite: JIRA, Confluence, JIRA Service Desk, Portfolio for JIRA, Atlassian Premier Support, ScriptRunner, eazyBI, Dataplane and all associated add-ons and third-party SAAS systems including Status Page, Trello, Asana, Airtable, Agiloft, Blueprint, DocuSign, Box, Dropbox, Zoom. Educated Dev-ops teams in using API’s and ScriptRunner for JIRA to run groovy scripts, administration / maintenance of scripts, powerful JQL functions and scripted fields • Agile Leadership - Sought participation of larger community at the company to better gain community adoption of Agile methodology. Provided guidance and training to technical and non-technical teams to use Atlassian Suite and associated tools. Hosted New York City Atlassian User Group Meetings. Actively developed and improved Atlassian Suite skill sets by keeping aware of Atlassian Suite industry trends, tools, and techniques.

• Managed project and space ownership across the company. Advised and coached in collaborating work across disciplines and within development teams to help drive projects to completion. Assisted in diagnosing errors and breakdowns in the development pipeline. • Configured executive dashboards and reporting. Implemented agile workflows and boards through Atlassian Suite. Performed a variety of Atlassian Suite related customizations and administrative requests for the internal development teams. Performed issue reporting, research, analysis, confirmation and support resolution on multiple complex projects. Understanding business requirements and translating into logical spaces projects, groups, agile boards, technical schemes, and workflows. • Implemented and improved customizations including custom fields, workflows, validations, post-functions. Suggesting and implementing add-ons based on desired solutions, patches, and version upgrades. Remediated and rescaled services from JIRA/Confluence on-demand to server implementation. • Researched and implemented Atlassian’s suite of tools and processes and all required add- ons latest practices and policies including Installing, patching, optimizing and configuring using industry standards and best practices.

Delivery Manager & Applications Owner OnDeck Capital Inc New York, NY November 2015 – November 2016

• Agile Leadership - Empowered agile teams in the pursuit of delivering business value. Leveraged portfolio management and governance processes to reinforce agile values. Helped cross-functional groups work together and improving communication between individual teams and management. Improving the ecosystem and leveraging Atlassian software products and services. • Developed an end-to-end process in which teams could participate so that the metrics and values from those teams can be visualized and shared across the company.

• Worked to create a tailored and customized Atlassian implementation including JIRA/Confluence/Bitbucket/Hipchat, ScriptRunner eazyBI, Dataplane and other tools. Sarbanes-Oxley (SOX) Compliance related changes. • Worked with Change/Problem/Incident Management teams to facilitate seamless transitions between the various operational teams within the organization. • Implemented and improved customizations including custom fields, workflows, validations, post-functions. Suggesting and implementing add-ons based on desired solutions, patches, and version upgrades. Remediated and rescaled services from JIRA/Confluence on-demand to server implementation. • Managed Google Suite and Slack implementations, vendor contracts and client engagements, understanding and assessing client processes, improved infrastructure, team dynamics and provided a Center of Excellence for AWS hosted tools including, Atlassian Suite: JIRA, Confluence, JIRA Service Desk, Portfolio for JIRA, Atlassian Premier Support and all associated add-ons and third-party SAAS systems including Status Page, Trello Etc. Operations Engineering Expert WANdisco Sheffield, UK December 2014 – February 2015

• Advised customer teams on Agile tools and strategies to improve workflow and service scheduling. Created Confluence content for service lifecycle and customer tracking. Proposed they move processes and documentation from various tools into a single Confluence instance.• Recommended eventual migration to JIRA Service Desk for Customer Support Team. Advised they consider using the Salesforce JIRA integrations. Reviewed Client installations of CVS, SVN, GIT Multisite Plus and Hadoop Products. Strategic Expert and Consultant ICAP Jersey City, NJ April 2014 – June 2014

• Facilitated an Agile AWS environment for the software buildand release team leveraging of Atlassian software products and services. Worked closely with the client to create a customizedAWS environments for JIRA Agile/Confluence implementation. Implementing/changing custom fields, workflows, validations, post- functions.• Suggesting and implementing AWS architecture fordesired solutions, patches, and version upgrades. Recommendations for scaling services for migration from JIRAOnDemandto standalone implementation. Automation bundled process releases with binaries, configuration changes, and installation instructions. Cloud-based Atlassian OnDemand and Amazon AWS environments, Oracle Database and Java memory tuning.

Project Architect - Consultant City of New York New York, NY February 2013 – June 2013

• The main areas of focus included Release Management, Change Management, and Operational Acceptance. • Responsible for creating a process wherein changes to the production environment were reviewed, approved and implemented following a structured, standard process that minimizes risks while ensuring that required changes are made in a timely fashion.

• The primary objective was to define a process to ensure that the integrity of the production environment is protected and that the correct components were released with minimum disruption to IT services. Created and implemented tools for documentation, change requests, approvals, roadmaps, and executive dashboards.

• Facilitated an Agile AWS environment for the software buildand release team leveraging of Atlassian software products and services. Worked closely with the client to create a customized AWS environments for JIRA Agile/Confluence implementation. Implementing/changing custom fields, workflows, validations, post- functions.

Project Architect - Consultant Sirius XM Radio Lawrenceville, NJ September 2012 – February 2013

• Facilitated a cohesive and productive Agile environment for the software development team including the leveraging of Atlassian software products and services. Worked closely with Product Management, QA, and Software Support to ensure that the overall process would work efficiently and effectively.• Ensured that the team produced technically superior software that provides tangible value to users. Set up projects including templates, dashboards, burn down charts. • Trained users on process and policy related to Agile development methodology. Managed and guided multiple concurrent and complex software development efforts and communicated their details to a variety of technical and non-technical personnel. • Worked across all departments to guide projects from initiation to completion as defined within the scope ensuring the adherence to sound software development practices. This was a highly technical role with accountability for product quality and a leadership position requiring the ability to motivate and mentor. Program Manager - Consultant Deutsche Bank Jersey City, NJ June 2011 – September 2011

• Served as an Agile Program Manager and as an interim advocate and evangelist for Platform Services as the Collaborative Development Environment User Community Manager across the bank. • Managed migration planning of CollabNet TeamForge framework toolset from 4.x to 6.x. Created audit compliant policies and programs for the certification of ownership for projects, users, and resources. Promoted the product and related best practices. • Trained and connected software development community members, Established criteria and guidelines for toolset adoption, Created and publicized user community resources Established and operated various community governance controls. • Extended the community through the bank's social media outlets. Coordinated product/content enhancement requests from current and prospective stakeholders. Managed community area of the product site as well as product newsletters, blogs, etc. Built strong, collaborative relationships across DB's development organization. Senior Director of Technology Barnes & Noble.com New York, NY April 2010 – December 2010

• Led the technology division responsible for all aspects of development implementation, project management, lifecycle compliance, and integration tools.

• Responsible for 50 resources and multi-million dollar budget per annum. Enhanced efficiencies and increased productivity by spearheading search, selection, and implementation of development and metric tools for the organization including JIRA, Greenhopper, Confluence, and others.• Directed the improvement across application operation data by successfully implementing appropriate SDLC and Agile methodologies across all supported application systems. • Analyzed current business technology and processes, and created action plans to integrate applications for Project Management Office to ultimately minimize environment and administrative overhead.

Vice President of IT Change Management Barclays New York, NY October 2009 – May 2010

• Directed cross-functional technology team of 20+ individuals worldwide to establish and operate best practices, processes, planning and leverage existing systems across change and release management for Fixed Income division.

• Ensured the team was familiar with audit and compliance as it relates to universal banks. Duties included mentoring, problem resolution and coaching of all regional team members to encourage adoption of the accepted change and release management disciplines.

• Spearheaded selection and successful implementation of release management systems for capital markets division. Facilitated growth of department by convincing peers and seniors of the benefits of the strategy.• Created and enforced regulatory policy controls as it is applied to configuration management in a universal bank environment. Defined criteria for on-boarding of new development teams into our software development life-cycle framework.

EDUCATION

Bachelor of Arts, Psychology RUTGERS UNIVERSITY New Brunswick, USA SKILLS

Business Skills: Business Process, Change Management, Client Relationships, Consulting Experience, Development Coaching, Leadership Mentoring, Management Experience, Organizational Agility, Organizational Change, Plan Development, Project Planning, Project Management, Roadmap Alignment, Strategic Direction, Team Strategy, User Experience, Information Technology, Innovation, Safe, Xp, Kanban, Software Testing, Metrics, Rally, Software Development Methodologies, Reliable, Digital Transformation. Financial Services, Business Requirements, Application Architecture, Data, Scrum Master Technology and Tools: Atlassian and Slack Technologies including Jira, Confluence and Atlassian Marketplace Apps, JQL, CQL, SQL, SAAS, Python Shell, Block Kit, eazyBI, Arsenale Dataplane Interests: Team Health, Employee Engagement, Lean, OKR, MVP, Deep Learning, Big Data, IoT Awards: Atlassian User Group Leader, Awarded for Excellence and Slack Champions Awarded Member

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