Operations Manager Vice President

Scott Ian Green

Langhorne, Pennsylvania ***** 215-***-****

*******@*******.***

Operations Manager

Successfully managed and oversaw a wide range of financial functions, including budgeting, forecasting, financial reporting, and analysis. Proven track record of developing and implementing robust financial controls, and policies. History of providing procedures to ensure the integrity of financial data and mitigate risk.

Areas of Expertise

Communication Teamwork Banking Relationships Reviews Budgeting Financial Reports Operation Management

Experience

Citizens Bank, Fort Washington, Pennsylvania 01.2017 – 06.2023

Assistant Vice President, AML Operations Manager II

Collected and reviewed both documents and information for new business clients to identify risk as well as due diligence requirements for each account.

Performed ongoing compliance reviews of existing clients to ensure no changes in risk level and ownership structures.

Provided regulatory and compliance guidance to the branch network and Business Banking Relationship Managers regarding AML / BSA requirements.

Facilitated ongoing coaching with both colleagues and customers related to requirements for customers engaging in certain types of high-risk industries.

Escalated banking and business activity deemed to be suspicious or prohibited to the bank’s Financial Intelligence Unit to determine if relationships should be maintained.

Generated monthly reporting for Senior Management of identified risks and actions taken.

Citizens Bank of Pennsylvania, Philadelphia, Pennsylvania 06.2011 – 01.2017

Assistant Vice President, Wire Authenticator, and Team Lead, ACH Specialist

Process and approval of Domestic and International Wire Transfers ensuring that branch colleagues have followed proper policy and procedure.

Developed extensive training for new colleagues to the team.

Identified risk opportunities related to Wire Transfers.

Participated in the creation and revision of policy related to the Centralized Group and Automated Wire System.

Created and managed a department database detailing Wire Transfer volumes and errors. Partnered with State Operations Directors with coaching opportunities related to the errors and the impacts on the customer.

Provided support on other projects as needed including Safe Deposit Escheatment and Branch Scorecard Exception Disputes.

Citizens Bank of Pennsylvania, Philadelphia, Pennsylvania 06.2006 – 06.2011

Assistant Vice President, Regional Operations Manager

Coached branch colleagues to maintain a sound control environment as per bank procedures and standards.

Scott Ian Green 215-***-****

Implemented and rollout of operational initiatives across the footprint.

Facilitated ongoing training classes on branch operational effectiveness.

oFurnished specific operational coaching and on-boarding to new Branch Managers.

Provided regular updates to Senior Management on operational challenges uncovered during branch visits.

Assisted partners in Corporate Security and Investigations and Retail Risk with internal investigations and audits.

Responded and assisted with branch emergencies, including robberies and branch system outages.

Other Relevant Experience

Citizens Bank of Pennsylvania/Commonwealth Bank, Philadelphia, Pennsylvania

Banking Officer, Branch Manager

Maintained, developed, and grew relationships with both personal and business customers.

Accomplishments

2003 Pennsylvania In-Store Branch Manager of the Year.

2000 & 2001 Commonwealth Bank President’s Club Member for sales leadership.

Six Sigma Kaizen project team member for the Check Cashing EASI program resulting in a 2-million-dollar reduction in first-year fraud losses.

2011 assigned region of responsibility at the highest level of operational stability for corporate audits in the Philadelphia Marketplace.

Education

Bachelor of Business Administration (BBA)

Temple University, Philadelphia, Pennsylvania

Focus on General and Strategic Management and Business Law.

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