Customer Service Data Entry
Resume:
Brandon D. Castile
Fort Worth, TX
*********@*****.***
Dynamic and customer oriented insurance professional seeking to acquire a position within your organization that will allow the opportunity to provide analytical, and administrative support within an internal controlled environment, as well as external. In order to develop productivity for the company, while simultaneously satisfying the needs of our customers.
SKILLS:
• Extensive experience in customer service, insurance adjusting, and sales.
• Demonstrated excellence in customer service and research skills with a strong passion for continuous learning.
• Detail-oriented and capable of thriving in fast-paced environments.
• Proficient in data entry, Microsoft Word, PowerPoint, Access, and Internet applications.
CERTIFICATIONS: All Lines Insurance Adjuster License # 3087531
EXPERIENCE:
AT&T Uverse- Tier II Tech Support/ Customer Service Rep
October 2019- September 2023
•Assisted Uverse customers with TV, internet, & phone support issues in relation to my Tier II Tech training.
•Provided customers with quick and effective solutions.
•Implemented my customer service skills on a consistent basis.
•Upsold as well as renewed service packages.
Allstate- Insurance Sales Rep
February 2017 – September 2019
Contacting potential clients.
Assessing customer needs.
Selling appropriate insurance plans.
Collecting client information, preparing reports, and maintaining records
Data Preservation Solutions- Data Entry Specialist
March 2011- February 2017
Collected and entered data into our company database and spreadsheets.
Maintained accurate records valuable company data.
Utilized both spreadsheets and online entry forms.
EDUCATION:
Tarrant County College - Arlington, TX
Associate of Arts Degree (May 2013)
ACTIVITIES:
International Student Organization
PTK (Phi Theta Kappa Honor Society)
AWARDS/HONORS:
Recognized as the highest/most improved TACR (Total Available Customer Revenue) nationwide at AT&T, as well as top customer service representative for two consecutive months.
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