Customer Service Front Desk
Resume:
Ashly Swearingen
Apt H***
Everett, WA 98208
Objective:
Dedicated professional seeking a rewarding position that allows me to apply my extensive experience in customer service, management and business operations. Aspiring to transition to a role that offers a balanced work environment and allows me to contribute without the intensity of my previous role.
Work Experience:
Massage Envy, Everett
15 SW Everett Mall Way
Everett WA 98208
Business Manager (April 2021-November 2023)
Spearheaded successful business operations, fostering a positive work environment.
Implemented strategic initiatives resulting in improved customer satisfaction and contributed to revenue growth.
Continued working at the front desk as needed on a regular basis to provide hands on assistance to our clientele and team members.
oTo further my skills, I attended the Massage Envy Manager Convention (May 2022, Colorado) – attended classes on productivity, customer satisfaction, business money management, and employee retention.
Assistant Business Manager (January 2018- April 2021)
Played a pivotal role in supporting business management, demonstrating strong organizational and leadership skills.
Collaborated with the team to implement effective business strategies.
oAchieved two awards for Customer Service Satisfaction, recognizing excellence in addressing customer needs with tact and understanding.
oReceived an award for Top Membership Sales, showcasing sales and service excellence.
Front Desk Associate (March 2015- April 2021)
Provided exceptional customer service, ensuring a positive experience for clients.
Managed front desk operations efficiently, handling administrative tasks and maintaining a welcoming atmosphere.
Macy’s, Everett
1502 SE Everett Mall Way, Everett, WA 98204
(no longer in operation)
Sales Associate, Levi Specialist, Men’s Clothing Department - June 2012 - May 2015
Excelled in sales and customer service, specializing in Levi’s products.
Contributed to a positive shopping experience for customers.
Everett Community College Work Study Program
2000 Tower St, Everett, WA 98201
Office Assistant, BFET Department - September 2010 – June 2012
Facilitated efficient office operations by sending out notices, making calls and managing spreadsheets.
Played a key role in organizational tasks contributing to the overall success of the BFET program.
Education:
Everett Community College, Everett WA
2009-2012
Area of Study: Theater
Highland Christian School, Arlington, WA
Graduated June 2009
References:
● Hilary Corser - Former Manager at Massage Envy - 425-***-****
● Lisa Ankrom – Former Co-Manager at Massage Envy - 425-***-****
● Diane Allen, Lead Esthetician at Massage Envy, Former Employee – 206-***-****
● Alexis Desenberg, Massage Therapist at Massage Envy, Former Employee – 360-***-****
Contact this candidate