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Data Entry Customer Service

Location:
Rochester, NY
Posted:
November 16, 2023

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Resume:

Joshua Contestabile

*** ***** ******, *********** *** York, 14559 585-***-**** ad063r@r.postjobfree.com

OBJECTIVE: A position in the juvenile justice, security or data analytics field utilizing my skills in organization, time management and education.

EDUCATION: Bryant & Stratton College, Rochester, NY

A.A.S., Criminal Justice, GPA: 3.75, Graduated: August 2015

•Dean’s List – Fall 2013, Winter 2013, Spring 2014, Fall 2014, Winter 2014, Spring 2015, Summer 2015

•Perfect Attendance – Winter 2014

•Hall of Justice Internship Program – Summer 2015

RELATED COURSES / SKILLS:

•Criminal Procedures • Criminal Investigation

•Criminology: Exploring Criminal Behavior • Team-oriented

•Criminal Courts • Customer Service experience

•Juvenile Justice and Policing • Organized with multi-tasking experience

•Criminal Law and Procedure • Typing: 80 wpm

•Critical Thinking • Computer Skills: MS Word, PowerPoint, Excel,

•Introduction to Psychology Smartsheets, Outlook, ADBM, Feenics, OpenEye,

Metasys, SAFES, Access It, Zendesk,

•Introduction to Sociology VMWare Horizon Client, Avigilon, CCure, S2 Lenel, Lenel

•Introduction to Criminal Justice

EXPERIENCE:

Northland Controls, Rochester, NY 9/2018-3/2023

Operations Specialist

•Conduct Weekly, Bi-Weekly and Monthly meetings to go over goals, previous and future recommendations, and issues and trainings

•Audit and maintain stability of our ticketing system while also having meetings with ticketing systems support team to go over issues/vulnerabilities and recommendations for future updates

•Construct weekly and monthly reports and collect data for clients

•Construct and review Action Plans/Procedures for customers to ensure we are meeting their expectations

•Answer customer related emails regarding issues/concerns with sites or employees

Monroe County Children’s Center, Rochester, NY 8/2017-8/2018

Child Care Worker

•Daily reports and notes for pass on to next Child Care Worker

•Assist in the development of youths including schoolwork and social and personal short comings

•Conduct bed checks every 5 minutes to ensure youth safety and security

•Supervise youths during all activities to ensure safety and security

Securitas Security, Rochester, NY 1/2014 – 12/2018

Security Supervisor/Road Supervision Officer

•Write daily reports

•Answer alarms and investigate disturbances

•Conduct patrols, site inspections, corrective action reports, scheduling, payroll and pickups/drop offs for uniforms and paperwork

Luv n Kare, Rochester, NY 9/2008 – 6/2014

Volunteer

•Changed diapers

•Took kids on nature walks

•Prepared meals and put children to bed

Little Caesar’s Pizza, Rochester, NY 5/2013 – 12/2013

Pizza Maker and Sales Associate

•Washed and peeled fruits and vegetables to prepare for cooking or serving

•Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware

•Stored food in designated containers to prevent spoilage

Glacier Ridge Tubing, Rochester, NY 10/2012 – 3/2013

Glacier Ridge Staff

•Assisted in guiding people up and down the hill

•Pulled out, put away, and cleaned tubes after use

Salvatore’s at the Dome, Rochester, NY 10/2012 – 10/2012

Pizza Maker and Sales Associate

•Washed and peeled fruits and vegetable to prepare for cooking or serving

•Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware



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