Customer Service Representative
Resume:
HARMONY RAYOS
Customer Service Representative
WORK EXPERIENCE
SKILLS
I'm an adaptable, resourceful, and hardworking customer service representative with a solid background in a demanding telecommunication account and experience as a team leader in the food industry, seeking a non-voice/chat support position. Equipped with exceptional problem-solving skills and a customer-centric approach, I am dedicated to delivering top-notch support, resolving inquiries efficiently, and ensuring customer satisfaction. Committed to utilizing my adaptability, resourcefulness, and strong work ethic to contribute to the organization's growth and success while providing excellent service to customers.
Provided exceptional customer service to clients,
addressing inquiries, troubleshooting technical issues, and resolving complaints in a professional and timely manner.
Efficiently processed customer orders, ensuring
accuracy and timely delivery.
Handled sales inquiries, assisted with billing
inquiries, and facilitated solutions for delivery-related issues, including exchanges and refunds.
Collaborated with cross-functional teams to ensure prompt resolution of complex customer concerns.
Maintained accurate records of customer
interactions and transactions, utilizing CRM software. Participated in ongoing training programs to
enhance product knowledge and improve service
delivery.
Led a team of 15 employees, overseeing daily
operations, workflow management, and ensuring
adherence to quality and safety standards.
Provided training and mentorship to team members,
promoting a positive and collaborative work
environment.
Implemented process improvements to streamline
operations and optimize productivity.
Managed inventory, including ordering and
monitoring stock levels, ensuring sufficient supplies for daily operations.
[24]7 Customer Philippines Inc.
Ginza Bairin - Restaurant
CUSTOMER SERVICE
REPRESENTATIVE
TEAM LEADER
Sep 2021- April 2023
June 2016 - Dec 2017
ad062z@r.postjobfree.com
Google Workspace
Trello
Canva
Microsoft Office
Problem- solving
Multi- tasking
Communication skill
Detailed- oriented
49D1, Yale St., Brgy.
E. Rodriguez, Quezon City,
Philippines, 1102
CONTACT
EDUCATION
Undergraduate - 4th year level
Bachelor of Science in Hotel and Restaurant
Management
UNIVERSITY OF BAGUIO, Baguio City
Greeting and seating customers
Taking food and beverage orders
Serving customers with a friendly attitude
Ensuring customer satisfaction
Clearing tables and maintaining cleanliness
Handling payment transactions
Upselling menu items and specials
Following safety and sanitation protocols
Assisting in the preparation of kosher meals and dishes Handling kosher ingredients with care and adherence to dietary laws
Ensuring compliance with kosher cooking practices
and guidelines
Cleaning and organizing kitchen equipment and
utensils used for kosher food preparation
Helping with food storage and inventory management for kosher ingredients
Supporting the chef or cooks in various kitchen tasks Following all safety and hygiene protocols in the
kitchen
Contributing to maintaining a clean and organized
kosher kitchen environment
Assisting with plating and presentation of kosher
meals
Cooperating with the kitchen team to meet service
deadlines and standards
Ginza Bairin- Restaurant
MU-LHAYAM RESTAURANT
FOOD SERVER
KOSHER KITCHEN ASSISTANT
Oct 2013- June 2015
March 2011- March 2012
2004 - 2010
Customer Service Representative
[24]7 Customer Philippinres Inc.
Rochelle Biacan
Real Time Analyst l [24]7
Customer Philippines Inc.
Dandrev Maracaeg
REFERENCES
Contact this candidate