Kimberly Napoles **** little Mountain Drive

San Bernardino, CA

626-***-****

ad062y@r.postjobfree.com

EXPERIENCE

Brio Water Technology, City of Industry — Call Center Representative / Receptionist

November 2021 - September 2022

Answering multiple calls coming in, handling 50+ interactions before the day was over, line transferring multiple departments, memorizing all company products for when they needed an order placement.. sending 45+ emails daily., correct accounts, make accounts, make payments, print resumes, call interviewees, make appointments for management for new potential hires.

Western Dental, West Covina — Front & Back Receptionist January 2020 - November 2021

Check Insurance eligibility 40+ daily

Check in and out patients

Audit schedules

Make appointments / recruit 40+ daily

Call and confirm over 50 + daily

Reschedule appointments 30+

Treatment Coordinate patients dental care

Take payments / Bill Insurance coding

Starr Family Behavioral Health, Boise ID — Receptionist August 2018 - February 2020

Call over pharmacies 30+ daily with our clients medications. Receive over 30 + crisis phone calls..

Email counselors with medical information I had over the client . fax, scan, data entry

Insurance eligibility

Managed schedules for clients and counselors .

SKILLS

Bilingual English & Spanish

Computer Savvy

70+ typist

Dental Knowledge

Medical Knowledge

Interpersonal skills

Adaptability

Experience in multiple fields

and was passionate about

every single of them.

Education

Borah High School Boise, ID -

2015 Diploma

North West College West

Covina, CA - Certification

2019

Price Chiropractic, Boise ID — Physical therapist January 2017- August 2018

Seeing up to 60 patients daily

Doing exercises \ hooking them up to machines for their specific injury Being patient most clients had really bad injuries 80% of them hard a long hard recovery

Provided vitals

Data Entry paperwork and history medical charts

Volunteer/ Intern

The Human Society

Boise State University Basketball

Maple Grove Elementary Intern for Childcare and Development

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