Account Management Client Relations

Luciano Gonzales *****************@*****.*** 909-***-****

Objective: Organized and meticulously Floor Supervisor with experience in hospitality supervision, staff performance management and hospitality procurement. Skilled in office administration, account management, marketing and overseeing client relations.

EMPLOYMENT OVERVIEW

Honda Center Floor -Supervisor 07/2023-Present Part-time

Daily Tasks:

ㆍManaged large teams of 200 hospitality staff including 80 Bartenders,100 cashiers, through effective supervision such as monitoring workload execution, serving 17,000 guests in a 10 hour shifts.

ㆍSupervised monthly safety checks on food and employee work stations to comply with county and state regulations.

ㆍReduce expenses by minimizing waste and allocating staff levels on slow periods and low attendance events.

ㆍConducted one on one evaluations for employees performance, setting long term goals and devised improvement plans for each employee.

ㆍResponsible for maintaining all of the department supplies needed on a daily basis as well as fulfilling supply deadlines 100% of the time.

Kinetics Events Bartender,Brand Ambassador, Event Staff, 12/2021-Present

Daily Tasks:

ㆍPrimary Contact and Role Model for a varieties of companies,cultivated and nurturing relationships

with clients as well as drive brand image and sales well onsite.

ㆍIdentify and capitalize on potential opportunities to expand to new markets outside of current regional areas and

developed rapport with new potential clients for leads.

ㆍExcelled at upselling new products from promotional events as well as crafted new drinks to create.

ㆍAssessing customer’s needs and preferences and making the appropriate recommendations.

ㆍUsher Guest into designated areas, informed guest of events taking place, assisted guest with finding locations of

Booths and events, assisted guests with demos and walkthroughs of products and services provided by clients.

Landscape Design Consultant (Self Employed) 09/2012-01/2023

Daily Tasks:

ㆍAssisted in strategy and design for all projects maximizing efficiency and ensured customer satisfaction.

ㆍDesigned drafts for multiple approaches including cost and timeline, including materials.

ㆍMeet with clients to discuss their needs and desires and when budgetary constraints limited their complete plan,assisted them in prioritizing what would bring them the best return on their investment.

ㆍStructure and negotiate contract agreements to maximize our scope of work with the client and establish leverage to maintain fair.price points for clients.

Wells Fargo Bank N.A Senior Personal Banker/Loan Officer 11/2008- 10/2012

Daily tasks:

ㆍManaged and grew a loan portfolio by regularly exceeding sales targets by 20-50%.

ㆍMet benchmarks in multiple facets including profitability and credit quality.

ㆍOffered and negotiated terms and conditions for clients during the underwriting process, Create and maintain Home equity lines of Credit, as well as secured lines of credit, and Car loans.

ㆍSAFE/ NMLS Certified.

Education:

Mt. San Jacinto College

A.S. in Social Sciences.

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