Sales Associate Customer Service

Donna Michaud

Optimistic and personable individual enthusiastic about meeting new people.

Strong presentation skills and a real go-getter. Excellent public speaking skills and a love of history, art, plants, and animals. WORK EXPERIENCE

Sales Associate

Party City, St Petersburg, FL May 2021–October 2021

• Provide direct assistance to customers' unique shopping needs.

• Helped customers locate products and checked store systems for merchandise at other sites.

• Engaged with customers to effectively build rapport and lasting relationships.

• Utilize the POS system to create balloon orders based on customer wants and needs.

• Provided positive first impressions to welcome existing, new, and potential customers.

• Craft balloon orders promptly according to customer descriptions

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Solved customer challenges by offering relevant products and services.

• Increased sales by offering advice on purchases and promoting additional products.

• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue. Hostess

Keke’s Breakfast Cafe, St Petersburg, FL January 2021–May 2021

• Greet and acknowledge guests in a friendly manner upon arrival.

• Maintain a seating chart of the dining room.

• Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Answered customer questions about hours, seating, and menu information.

• Cultivated positive guest relations by managing information and orchestrating speedy seating.

CONTACT

Phone

407-***-****

Email

**************@*****.***

EDUCATION

Eckerd College,

St Petersburg, FL May 2023

Bachelor of Arts, East Asian

Studies

SKILLS

Time Management

Market Research

Social Perceptiveness

Guest Relations

Customer Service

Money Handling

Chinese (Mandarin)

Slack

VOLUNTEER

ACTIVITIES

1TreeMission – 2019-2020

Smithsonian Transcription –

2019-2020

• Assigned patrons to tables suitable for needs and restaurant section rotation.

• Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.

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