Customer Service

Kevin Grady

(He/Him)

*******************@*****.*** 564-***-**** Seattle, WA

SUMMARY OF QUALIFICATIONS Collaborative team member with experience working on cross-functional teams and multicultural environments. Business-minded leader with intensive customer service, sales, and leasing experience.

EDUCATION

High School Diploma, Centennial High School, Peoria, AZ Aug. 1993 - June 1997 Associate of Applied Science, South Seattle Community College June 2015 PROFESSIONAL EXPERIENCE

Line Cook, Scott’s Bar and Grill Seattle, WA June 2023- Present

● Kept track of ingredient inventory and collaborated with management staff to order resupply.

● Maintained a clean and safe work area, including handling utensils, equipment, and dishes.

● Operated kitchen equipment such as broilers, ovens, grills, and fryers. Salesman, Carson Cars Seattle, WA May 2022- May 2023

● Conducted test drives and explained vehicle features to customers.

● Negotiated pricing and financing options with customers.

● Collaborated with the marketing team to develop effective sales strategies Caregiver, Consumer Care Direct Network Vancouver, WA April 2019- April 2023

● Moved and parked an average of 40 cars daily on dealership lots.Monitored patient schedules, including doctor appointments, exercise routines, medication schedules, recreation, and family visits

● Assisted residents with basic functions including hygiene and exercise.

● Performed housekeeping duties like cleaning, laundry, and meals. Salesman, Acura of Lynnwood Lynnwood, WA October 2019 – October 2020

● Conducted test drives and explained vehicle features to customers.

● Negotiated pricing and financing options with customers.

● Collaborated with the marketing team to develop effective sales strategies Leasing Consultant, Nova Seattle, WA November 2016 – November 2018

● Conducted property tours for potential tenants, showcasing available units and amenities to effectively highlight the benefits of the property.

● Responded to inquiries from prospective tenants via phone, email, and in-person, providing detailed information about leasing options, pricing, and leasing policies.

● Built and maintained positive relationships with current tenants, addressing their concerns, inquiries, and maintenance requests promptly and professionally.

SKILLS/CERTIFICATIONS

● Proficient knowledge of Google Suites, Microsoft 365, and Zoom.

● Yardi and Onsite

● Sales

● Prospecting

● Customer Service

● Communication

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