Emmanuel Rudasingwa ad05zn@r.postjobfree.com

+250*********

Kigali, Rwanda

Summary

A qualified Operations assistant with over 5 years in fast-paced customer service environments. As an Operations assistant, I am personally good at assisting with administration tasks, the coordination of tours and travel arrangements, building loyal relationships, solving problems, finding opportunities for improvement. I'm also very good at understanding client needs and developing customer-value-adding solutions. Work history

OPERATIONS ASSISTANT – 09/2018 to 08/2023

Ndege tours and Travel Ltd

Maintaining accurate and up-to-date documents to ensure a proper internal audit and also keeping track of all confirmed tours.

Corresponding by phone and/or email with hotels and tour guides.

Working with international travel agencies to arrange holiday packages together according to the client's needs.

Actively participate in team meetings on behalf of the company and also provide accurate reports.

Monitor office IT devices and make an order where it is required.

CUSTOMER SUPPORT SPECIALIST – 01/2014 to 08/2018

The Click ltd

Assisted in Data gathering towards customers for web design and app development.

Answered calls, addressing customer inquiries, solving problems and providing new product information.

Recommended, selected and helped suggesting products based on customer requests.

Contacted customer to follow up on purchases, suggest new technologies.

STOCK BROKER – 03/2012 to 12/2013

Baraka Capital ltd

Purchase and sale of shares on the stock exchange market

Monitor the investments of our customers.

Make a daily report to the chief operating officer of the closing market prices.

Skills

Excellent communication and

collaboration abilities.

Strong documentation and

reporting skills

Interpersonal skills

Education

Advanced diploma:

Information Technology

TCT, Rulindo Campus. – 2013

Bachelor of Science:

Business and Information Technology

UTB, Kigali campus. – 2022

Reference

Providence Ingabire – Operations

Manager at Ndege Tours and

Travel Ltd

providence@ndegetoursandtrave

l.com/ 078*******

Jean Pierre Ngabonziza –

Managing Director at The Click

Ltd / ad05zn@r.postjobfree.com /

078*******

Dr. Marcel Gatete – Lecture at

UTB/ ad05zn@r.postjobfree.com /

078*******

Certificates

ICDL AFRICA Profile Certificate

Business Finance Training by BPN

Business Academy

Contact this candidate