Analytical, Interpersonal, communication skills in French and English.
Resume:
Emmanuel Rudasingwa *.************@*****.***
Kigali, Rwanda
Summary
A qualified Operations assistant with over 5 years in fast-paced customer service environments. As an Operations assistant, I am personally good at assisting with administration tasks, the coordination of tours and travel arrangements, building loyal relationships, solving problems, finding opportunities for improvement. I'm also very good at understanding client needs and developing customer-value-adding solutions. Work history
OPERATIONS ASSISTANT – 09/2018 to 08/2023
Ndege tours and Travel Ltd
Maintaining accurate and up-to-date documents to ensure a proper internal audit and also keeping track of all confirmed tours.
Corresponding by phone and/or email with hotels and tour guides.
Working with international travel agencies to arrange holiday packages together according to the client's needs.
Actively participate in team meetings on behalf of the company and also provide accurate reports.
Monitor office IT devices and make an order where it is required.
CUSTOMER SUPPORT SPECIALIST – 01/2014 to 08/2018
The Click ltd
Assisted in Data gathering towards customers for web design and app development.
Answered calls, addressing customer inquiries, solving problems and providing new product information.
Recommended, selected and helped suggesting products based on customer requests.
Contacted customer to follow up on purchases, suggest new technologies.
STOCK BROKER – 03/2012 to 12/2013
Baraka Capital ltd
Purchase and sale of shares on the stock exchange market
Monitor the investments of our customers.
Make a daily report to the chief operating officer of the closing market prices.
Skills
Excellent communication and
collaboration abilities.
Strong documentation and
reporting skills
Interpersonal skills
Education
Advanced diploma:
Information Technology
TCT, Rulindo Campus. – 2013
Bachelor of Science:
Business and Information Technology
UTB, Kigali campus. – 2022
Reference
Providence Ingabire – Operations
Manager at Ndege Tours and
Travel Ltd
providence@ndegetoursandtrave
l.com/ 078*******
Jean Pierre Ngabonziza –
Managing Director at The Click
Ltd / **@***********.** /
Dr. Marcel Gatete – Lecture at
UTB/ *******@*****.*** /
Certificates
ICDL AFRICA Profile Certificate
Business Finance Training by BPN
Business Academy
Contact this candidate