Human Resources Manager

EKHATOR GIFT OGHENEVWAIRHE

* ***** ***** *** ****** Post Rd. Eliozu/Rumuodomaya

Port Harcourt, Rivers State

******.***@*****.***, +234***-***-****

OBJECTIVE

To be a major asset to my employer, contributing to continuous improvement of operational standard, to work with existing staff in order to achieve the organizational goals, and ensuring professional ethics is not compromised.

BIO DATA

DATE OF BIRTH: 19th October

STATE OF ORIGIN: Delta

GENDER: Female

EDUCATION/QUALIFICATIONS

1993 –1998 Ekiugbo Primary School, Ughelli First School Leaving Certificate

1999 –2004 Success International Academy, Ughelli SSCE

2005 – 2007 Delta State Polytechnic, Ogwashi-Uku (ND) Business Administration

2010-2011 Osisatech Polytechnic, Enugu (HND) Business Administration

TRAININGS AND CERTIFICATIONS

2014 Effective Communication Skill, A Practical Approach (Zion international school)

2023 Human Resource Management (Piston &Fusion Business Academy)

2023 International Conflict Resolution (La Plage Meta Verse)

2023 International Volunteering (La Plage Meta Verse)

2023 Digital Communication and Team Management ( La Plage Meta Verse)

WORK HISTORY/EXPERIENCES

2021– 2023 DYNASTY PERFUME & COSMETICS AFRICA

Admin/Human Resource Manager

Prepares Payroll.

Run through employees files (File Audit).

House verification of all staffs (know their current place of residence).

Treat issues that arise in the organization.

Hires and fires staffs.

Stands as an intermediary between management and employee.

Carries out checks to make sure that staff don’t violate laws and company process (make sure that all staffs come in/clock in.

Process management and people management.

Makes sure that the business is protected between the employer and employee.

2020-2021 CUSTOMERS SERVICE REPRESENTATIVE/H.M.O OFFICER

LOTAG EYE CLINIC PORT HARCOURT, RIVERS STATE.

The customer’s first point of contact attracts potentials customers by answering product and service questions.

Suggesting information about other product and services.

Register new patients

Prepare correspondence and fulfill customer’ needs.

Ensuring customers satisfaction.

Sending and receiving of mails on H.M.O and enrollee eligibility/bills preparation.

2018-2019 CUSTOMERS SERVICE REPRESENTATIVE

AVIS NIGERIA LIMITED

PORT HARCOURT, RIVERS STATE.

Open and maintain customer account information

Resolve service problems by clarifying the customer’s; determining the cause of the problem.

Prepare service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results ad needed

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships of trust through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools

Meet people/team sales targets and call handing.

Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Keep records of customer interactions and file documents.

Follow communication procedures, guidelines and policies.

Resolve customer complaints via phone, email, mail or social media

Greet customers warming and ascertain problem or reason for calling.

Utilize computer technology to handle high call volumes

Work with customer manager to ensure proper customer service is being delivered.

2017 – 2018 SALES EXECUTIVE

MAY FRESH BANK LTD

ELELE, RIVERS STATE

Advise customers on bank service for their needs (e.g. loans and credit cards)

Manage customer bank accounts; open, close and oversee transactions

Resolve issues with banking services and accounts.

Refer clients to in house financial experts, as needed.

Reach out to potential customers to generate new business.

Present financial products and services to existing and prospective customers

Perform administration duties (e.g. entering data into banking software).

2014-2015 Business Studies Teacher

Zion International School

Port Harcourt.

Plan and deliver Business Studies at GCSE and A level courses and contribute to the teaching of Economics to achieve the highest academic standards and learning opportunities.

To assist in the provision and review of appropriate documentation such as Schemes of work and policies.

To assist in the provision of whole school ‘Enterprise Education. Eg. Young Enterprise and work shadowing schemes.

Advise the Head of Department on issues relating to the learning and teaching plus ensure effective resource management of each course and lesson as needed.

Follow departmental policy for effective monitoring and tracking of student progress and use assessment data to ensure all students have individual targets and are supported in all areas of their work.

Assist in the organization of internal, external examinations and coursework.

Ensure learning and teaching programs take account of the latest developments in any subjects taught and evaluate their impact upon teaching and learning.

Ensure that appropriate use is made of ICT.

Be willing to undertake appropriate professional development and training as needed to keep at the leading edge of learning and teaching. E.g. Subject developments and new qualifications.

Attend and contribute to departmental and take an appropriate share of the administration duties of the department.

Assist in advising new students on the suitability of courses and assist in coordinating the transition between GCSE and A level, including liaison with partner in schools.

Assist in developing curriculum links with universities and other organizations to promote business and enterprise in the school.

Undertake regular reviews of teaching practices and accompanying documentation as determined by the evaluation process of the school and department.

Contribute to the programme of extra-curricular activities for students to develop and improve their skills in business and enterprise.

Contribute to parents meetings, tutorial programme, staff teams, reports and references for students as appropriate.

Ensure all health and safety regulations are adhere to both on and off site and that a regular programme for the inspection and maintenance of equipment is provided.

Undertake any other task as may be reasonably requested by the Head Teacher.

2013-2014 Direct Sales Executive (Marketer)

Credit Direct Ltd.

FCMB Warri Branch, Delta State.

Organizational Sales Executive

Organizational feedback Officer

Organizational Customer Liaison Officer

Identifies business opportunities prospects and evaluates their position in the industry, researching and analyzing sales options.

Sells products by establishing contact and developing relationship with prospects and recommending solutions.

Maintains relationships with clients by proving support, information, and guidance, researching and recommending new opportunities; recommending profit and service improvements.

Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

Prepares reports by collecting, analyzing, and summarizing information.

Maintains quality service by establishing and enforcing organization standards.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.

Contributes to team effort by accomplishing related results as needed.

2012-2013 TEACHER, BUSINESS STUDIES (NYSC)

Ode Ekiti High School, Ode Ekiti, Ekiti State

Taught business studies to JSS Arm.

Prepare course materials such as, homework assignments, course outline.

Maintain student attendance records, grades, and other required records

Evaluates and grade students class work, and assignments.

2012-2013 Nigeria Road Safety Club (NYSC)

Financial Secretary

Oversees flow of financial resources ie money in the club purse.

In-charge of dues collection.

2010-2011 TEACHER (COMMENCE)

Godson International School, Ughelli

Delta State.

Compile, administer, and grade examinations, or assign this work to others.

Maintain student attendance records, grades, and other required records.

Initiate, facilitate, and moderate classroom discussions.

Plan, evaluate, and revise curricula, course content, materials and methods of instruction.

Maintain regularly scheduled office hours in order to advise and assist students.

Prepare and deliver lesson to students.

Evaluate and grade students’ class work, and assignments.

Act as advisers to student organization.

2007-2008 OFFICE ASSISTANT (INDUSTRIAL TRAINING)

Evwreni District Customary Court, Evwreni

Delta State.

Keeping records and receiving office mails.

Filling of Document.

ATTRIBUTES

Good listener and open to reform structure

Excellent interpersonal and communication skills particularly CLIENTS.

Ability to analyze and deduce logically around problems.

Honest with good planning and origination abilities.

Zeal for hard work, quality and efficiency.

A fast learner who adapts quickly to changes and eager to learn new methods and procedures.

Can prioritize and deliver good results timely.

COMPUTER PROFICIENCY

Microsoft Windows

Microsoft Office Tools Utilization

HOBBIES/INTEREST

Sharing ideas, reading and traveling.

LANGUAGES SPOKEN

Fluent English and Urhobo

SKILLS

Sewing, effective communication/ diction, weight loss coaching, counseling.

REFEREES

Available on request.

Contact this candidate