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Computer Science Customer Service

Location:
West Haven, CT
Posted:
November 15, 2023

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Resume:

Rhoda Ajayi

475-***-**** ad05xp@r.postjobfree.com

Https://linkedin.com/in/rhodaajayi

SUMMARY OF QUALIFICATIONS

Dedicated computer science student with extensive experience in Networking, Microsoft Office, File management, PC maintenance, Customer service, System Support, System Configuration, System repairs, and Computer troubleshooting. Possessing a strong ability to establish friendly relationships, Customer care service and effectively coordinate with individuals.

EDUCATION

University of New Haven, West haven, Ct, USA

Master of Science, Computer Science Jan 2022 - Present Federal University of Technology Minna, Nigeria

Bachelor of Technology in Computer Technology Jan 2012 - July 2017 Kaduna Polytechnic, Nigeria

Higher National Diploma (HND) Computer Science Jan 2005 – Dec. 2006 National Diploma (ND) Computer Science Jan 2000 – April 2004 WORK EXPERIENCE

Kaduna Polytechnic, Nigeria

Department of Computer Science

Computer and Information Technology Sept. 2010 – Present

Instructs students in the basic care and operation of desktop computers, monitors, printers, keyboards, modems, and other related peripherals.

Student Exams and Project Supervision.

Prepare a conductive learning environment for students by providing instruction of lesson plans provided.

Prepare and Mange the IT budget, ensuring proper allocation of IT resources IT project, software, and hardware.

Provide routine maintenance on the Laboratory Computers and keep. appropriate records of the computer accessories

Enforce data protection policies and respond to potential security threats.

Ensure the maintenance of existing IT infrastructure, including servers, networks, data centers, and cloud services.

Provide technical support to users by troubleshooting hardware and software issues.

Oceanic Bank International Plc

IT System Support Jan 2009 – Sept 2010

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Conduct training sessions for computer users to improve their understanding of information systems and software applications.

Maintain comprehensive documentation of information systems.

Install, modify, and repair computer hardware and software.

Run diagnostic programs to resolve problems.

Software and Application management Install configure and update software applications to meet the organization needs.

Manage data backups, storage and retrieval process to ensure data integrity.

Run reports to determine malfunctions that continue to occur. National Youth Service Corps (NYSC)

Ogun State Hospital Management Board, Nigeria

Computer Operator/ System support Feb. 2007- March 2008 Data Entry

PROFESSIONAL AFFILIATION

Nigerian women in Information Technology May 2021 – Present IEEE Computer Society, New York May 2022 – Present Award

• Academic Staff Union of Kaduna Polytechnic Liaison Officer May 2016 - May 2022

• Winners Campus Fellowship Certificate of Honor, Treasure Sept.2005- Sept 2006



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