Customer Service Systems Analyst
Resume:
Megan Wagner
*********@*****.***
WORK EXPERIENCE
Special Ed (AN program) Paraprofessional
Lowry Elementary July 2019 to November 2020
General Assignment 1 Paraprofessional
Lowry Elementary - October 2018 to July 2019
Registered Behavior Technician
Ascend Behavior Partners - July 2018 to October 2018 Owner/Director/Choreographer/Massage Therapist
Body n spirit Wellness - February 2010 to Present
Dance Instructor/Choreographer
State of The Arts Dance Studio (SOTA) - February 2009 to February 2011 Tech 1 systems analyst
Comcast - June 2006 to May 2010
Central Office Technician
QWEST TELECOMMUNICATIONS - March 1998 to June 2004 EDUCATION
Associate Degree
University of Northern Colorado/Metropolitan State Ballet/Tap/Modern/Jazz/Hip-Hop/Contemporary/ballroom/Latin Dancer/Instructor/choreographer - select cities in U.S. And some International studies 1980 to 2016
SKILLS
Microsoft Office - Word, Excel, Access, Outlook, Singer, Dancer, Customer service, Software engineer AWARDS
Soloist, Verde Requiem/ Denver Opera Company
March 2001
Singer in the Denver opera company
1st place, novice WCS Classics
September 2002
West coast swing champions
CERTIFICATIONS
Registered Behavior Technician Certification
Presently
Regional Network management certification (RNMC)
September 1999
Certificate of promotion to central office technician and Regional Network manager - Qwest Telecom S.O.S training Certificate
March 1998
Systems Online Support training – US West
Escalations specialist training
August 2006
Promotion and Escalations training for system support for Order Entry - Comcast E-911 Enhanced services training certificate
January 2008
Promotion to Tech 1 systems analyst in E-911 Enhanced services - Comcast Massage therapy license
March 2005 to March 2008
Was certified in Massage Therapy – ITT Tech
Young Warriors Yoga training certificate
2008 to Present
Instructor certified – Young Warriors
Zumba Instructor training
2009 to Present
Zumba Instructor Certified - SOTA
GROUPS
State of the Arts Swing dance team
January 2000 to 2003
Dance team/competition
Denver Opera Company
2000 to 2002
Singer
All Star Movement Educators (A.S.M.E)
2004 to 2005
Dance Instructor
Hannah Kahn Dance Company
2007 to 2008
Dancer/student
Sewell Child Development center
2011 to 2016
Assist/volunteer
Helped students with typical and
developmental and intellectual delays
Lowry Elementary School
Denver, CO 80220
Dear Lead Partners,
I wholly believe in the power of kindness and courtesy. As a highly motivated individual with practical experience, professional acumen, and a tremendous eye for detail, I above all enjoy working with kids and people.
Professional experience includes Telecommunications, Software Engineering, and Customer Service, all while pursuing my passion of self-expression through the art of dance by making a career of teaching and performing. For the last 10 years, most importantly, my primary pursuit has been raising my children to become loving, compassionate, empowered, confident and well-rounded people. I aspire to grow and learn…always.
The focus of my passion has evolved into working with children. This started in the world of dance but continued due to my first child, Cohen. With a turbulent start to this world, he has struggled in every aspect of learning since birth. I have acquired so much knowledge and first-hand education about early childhood intervention from Occupational and Physical Therapy to Speech Therapy and even Feeding Therapy. For example, I had to learn how to insert a nasogastric feeding tube, so my son could get the nutrients he needed to survive. I have had so many experiences caring for his precious and fragile life in those early years that it has really shaped my life. It has strengthened me in ways I can never fully express. My son is a miracle and he is the reason I have accomplished so much! The next evolutionary vision is to cultivate my skills over the last 15 years as a Paraeducator and Behavior Therapist, to continue in a role close to my heart. This is my passion and reinforcing this with my innate ability to be kind and compassionate with all walks of life will make me great for the customer service position.
Thank you for taking time to discuss this great opportunity. Sincerely,
Megan Wagner
PROFESSIONAL REFERENCES
1 Megan Fuentes Regional Kids Club
coordinator Chuze Fitness
Former Coworker
Phone/Email 970-***-****
2 Keri Mclean Owner/Director State of The
Arts Dance Studio
Former Boss/Dance Partner
Phone/Email 303-***-**** ShaneKeriDance.com
3 Shane McIntyre Owner/Gravity Dance
productions
Former Coworker/ Dance
Partner
Phone/Email 303-***-**** ShaneKeriDance.com
4 Elisabeth Deluca Comcast Communications Former Coworker Phone/Email 303-***-**** *********@*******.***
5 Sarah Madsen Comcast Communications Former Coworker Phone/Email ***********@*******.***
6 Christine Deluca Comcast Communications Former Boss Phone/Email ***************@*******.***
PERSONAL REFERENCES
Lisa Clark Lifelong Friend 602-***-****
************@*****.***
Jen Monks Friend 303-***-****
Lifewizelady.com
Susan Stearman Friend/Neighbor (720)
Lupe Marroguin Step Father 303-***-****
*******@***.***
Ryan Wagner Husband 720-***-****
*********@*****.***
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