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Customer Service Systems Analyst

Location:
Denver, CO
Salary:
60,000 per year
Posted:
November 15, 2023

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Resume:

Megan Wagner

*** *. ******* *** ******, CO

*****

ad05xa@r.postjobfree.com

WORK EXPERIENCE

Special Ed (AN program) Paraprofessional

Lowry Elementary July 2019 to November 2020

General Assignment 1 Paraprofessional

Lowry Elementary - October 2018 to July 2019

Registered Behavior Technician

Ascend Behavior Partners - July 2018 to October 2018 Owner/Director/Choreographer/Massage Therapist

Body n spirit Wellness - February 2010 to Present

Dance Instructor/Choreographer

State of The Arts Dance Studio (SOTA) - February 2009 to February 2011 Tech 1 systems analyst

Comcast - June 2006 to May 2010

Central Office Technician

QWEST TELECOMMUNICATIONS - March 1998 to June 2004 EDUCATION

Associate Degree

University of Northern Colorado/Metropolitan State Ballet/Tap/Modern/Jazz/Hip-Hop/Contemporary/ballroom/Latin Dancer/Instructor/choreographer - select cities in U.S. And some International studies 1980 to 2016

SKILLS

Microsoft Office - Word, Excel, Access, Outlook, Singer, Dancer, Customer service, Software engineer AWARDS

Soloist, Verde Requiem/ Denver Opera Company

March 2001

Singer in the Denver opera company

1st place, novice WCS Classics

September 2002

West coast swing champions

CERTIFICATIONS

Registered Behavior Technician Certification

Presently

Regional Network management certification (RNMC)

September 1999

Certificate of promotion to central office technician and Regional Network manager - Qwest Telecom S.O.S training Certificate

March 1998

Systems Online Support training – US West

Escalations specialist training

August 2006

Promotion and Escalations training for system support for Order Entry - Comcast E-911 Enhanced services training certificate

January 2008

Promotion to Tech 1 systems analyst in E-911 Enhanced services - Comcast Massage therapy license

March 2005 to March 2008

Was certified in Massage Therapy – ITT Tech

Young Warriors Yoga training certificate

2008 to Present

Instructor certified – Young Warriors

Zumba Instructor training

2009 to Present

Zumba Instructor Certified - SOTA

GROUPS

State of the Arts Swing dance team

January 2000 to 2003

Dance team/competition

Denver Opera Company

2000 to 2002

Singer

All Star Movement Educators (A.S.M.E)

2004 to 2005

Dance Instructor

Hannah Kahn Dance Company

2007 to 2008

Dancer/student

Sewell Child Development center

2011 to 2016

Assist/volunteer

Helped students with typical and

developmental and intellectual delays

Lowry Elementary School

Denver, CO 80220

Dear Lead Partners,

I wholly believe in the power of kindness and courtesy. As a highly motivated individual with practical experience, professional acumen, and a tremendous eye for detail, I above all enjoy working with kids and people.

Professional experience includes Telecommunications, Software Engineering, and Customer Service, all while pursuing my passion of self-expression through the art of dance by making a career of teaching and performing. For the last 10 years, most importantly, my primary pursuit has been raising my children to become loving, compassionate, empowered, confident and well-rounded people. I aspire to grow and learn…always.

The focus of my passion has evolved into working with children. This started in the world of dance but continued due to my first child, Cohen. With a turbulent start to this world, he has struggled in every aspect of learning since birth. I have acquired so much knowledge and first-hand education about early childhood intervention from Occupational and Physical Therapy to Speech Therapy and even Feeding Therapy. For example, I had to learn how to insert a nasogastric feeding tube, so my son could get the nutrients he needed to survive. I have had so many experiences caring for his precious and fragile life in those early years that it has really shaped my life. It has strengthened me in ways I can never fully express. My son is a miracle and he is the reason I have accomplished so much! The next evolutionary vision is to cultivate my skills over the last 15 years as a Paraeducator and Behavior Therapist, to continue in a role close to my heart. This is my passion and reinforcing this with my innate ability to be kind and compassionate with all walks of life will make me great for the customer service position.

Thank you for taking time to discuss this great opportunity. Sincerely,

Megan Wagner

PROFESSIONAL REFERENCES

1 Megan Fuentes Regional Kids Club

coordinator Chuze Fitness

Former Coworker

Phone/Email 970-***-****

2 Keri Mclean Owner/Director State of The

Arts Dance Studio

Former Boss/Dance Partner

Phone/Email 303-***-**** ShaneKeriDance.com

3 Shane McIntyre Owner/Gravity Dance

productions

Former Coworker/ Dance

Partner

Phone/Email 303-***-**** ShaneKeriDance.com

4 Elisabeth Deluca Comcast Communications Former Coworker Phone/Email 303-***-**** ad05xa@r.postjobfree.com

5 Sarah Madsen Comcast Communications Former Coworker Phone/Email ad05xa@r.postjobfree.com

6 Christine Deluca Comcast Communications Former Boss Phone/Email ad05xa@r.postjobfree.com

PERSONAL REFERENCES

Lisa Clark Lifelong Friend 602-***-****

ad05xa@r.postjobfree.com

Jen Monks Friend 303-***-****

Lifewizelady.com

Susan Stearman Friend/Neighbor (720)

Lupe Marroguin Step Father 303-***-****

ad05xa@r.postjobfree.com

Ryan Wagner Husband 720-***-****

ad05xa@r.postjobfree.com



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