Human Resources Customer Service

PROFESIONAL OVERVIEW

Highly productive, proactive and results oriented professional with more than 20 years of experience in Administration, Human Resources and Computing, thriving in a dynamic and fast-paced work environment. Leader or essential contributor in personnel management focused on the areas of manufacturing, development and improvement of processes, logistics, operations, new products, quality assurance, accounting and supply chain.

SKILLS

Microsoft Office

AS/400 systems, Amerika

ISO 9001 systems

Troubleshooting and root cause

Analysis general operating data

Statistical Process

Excellence in customer service

Supervision dynamics

Seminar on business hygiene and safety

Total Quality Techniques

Shipping and Receiving

Performance coaching

EXPERIENCES

Jul. 2015- Dec 2016 Encore Floral, USA.

Production

Preparation of floral arrangements

May 2015- Jun 2015 SMX, USA.

Production

Scanner, input and revision of product.

Shipping, receiving and distribution area.

Feb 2001- Apr 2013 Aguas de San Pedro, San Pedro Sula Honduras

Manager.

Reporting production progress to high level management.

Supervising, preparing annual budget, using Amerika system for the production schedules. Developing strategies with Engineering department.

EDUCATION

University Technology of Honduras, San Pedro Sula, Honduras

Bachelor of Science in Business Administration

New Horizon, San Pedro Sula, Honduras

Associate in Computer Information System

Institute INTAE, San Pedro Sula, Honduras

Associates in Accounting and Computer

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