Elizabeth Alfred

**** ******* **

Wylie, TX *****

214-***-****

ad05t9@r.postjobfree.com

Objective

Experienced professional, who brings enthusiasm and energy while utilizing current industry

standards to represent professionalism and skill. Skilled in managing vehicle repairs,

interactions with insurance companies and following through with customers.

Staffing, interviewing, and training. Work involves communication and interaction with

individuals from multiple groups, backgrounds, and origins on many levels.

Education

Texas Culinary Academy August 2007 – 2009 Austin, TX

Patisserie and Baking Program Le Cordon Bleu; Distinguish Honors Graduate

Associates Degree

Experience

Liberty Mutual Insurance, December 2022 to Present

Vehicle Damage Appraiser

Write accurate Estimates for insured and claimants

Photo based appraisals

Process supplements and negotiate with shops

Communicate with insured or claimant to go over appraisals

Build relationships with claims representative to better help our customers

Complete Total losses when needed

Accurately Condition vehicles to complete Total Losses

Kemper Insurance, January 2022 – December 2022

● Vehicle damage appraiser

● Revise estimates written by Kemper Repair Network shops

● Negotiate labor rates and times

● Negotiate repair replace options to bring vehicles back to its pre loss condition

● Further investigate damages when in doubt of facts of loss

● Communicate with customers and explain estimates to them

● Complete Total Losses when needed

Maintain a good relationship with Shops and customers to ensure a win win partnership with all parties

Snapsheet July 2021 – December 2021

● Vehicle Damage Estimator

● Assess vehicle damages based on photos

● Conduct parts search with different vendors

● Negotiate rates and labor times with shops

● Involve carrier when needed to get the claim closed in a timely manner

● Follow up with Shops to ensure estimates are in line with what was agreed on

● Handle unhappy shops with tact to ensure all parties get on the same page

● Follow up with customers and advised estimates have been completed and shops are ok

to proceed with repairs.

Nothing Bundt Cakes, Plano September 2020 - Present

● Assistant Operator

● Manage a team of 30-35 people on a daily basis

● Ensure guest satisfaction is being met on a consistent basis

● Oversee day to day operations, cake production and quality standards

● Coach team members as needed

● Mentor newly promoted key holder as part of leadership team

● Work side by side with team to build trusting relationships

● Hold team members accountable when necessary

● In charge of scheduling, ordering and other duties as they come up, ensure inventory is

accurately executed every month

● Research marketing strategies to increase sales

Harvey’s Paint and Body August 2019 - August 2020

● Auto Estimator

● Update customers on vehicle repairs accordingly.

● Oversee repairs from start to finish.

● Parts ordering.

● Daily communication with customers, dealerships, and insurance companies.

● Prepare and submit supplements to insurance companies.

● Oversee techs throughout repairs.

● Confirm Repair satisfaction with customers.

Progressive Casualty Insurance Company, Managed Repair Representative March 2016 –

July 2019

● Responsible for overseeing vehicle repairs at shop from start to finish,

● Update customers on vehicle repairs accordingly.

● Knowledge of Texas adjusting guidelines.

● Translated for Spanish Speaking customers

● Total vehicles as needed following company’s Total Loss guidelines

● Walk customers through Total Loss Process, from start to finish.

● Settle Total losses with customers

Progressive Casualty Insurance Company, Estimator January 2016 – March 2016

● Write estimates as accurate as possible.

● Keep customers informed on a timely matter about the process of their claim.

● Provide accurate claim information

● Walk customers through the claim process when needed

● Help handling adjusters gathering sufficient information to finalize liability when

needed.

● Notarized documents

● Keep rentals up to date on a daily basis.

● Translated for Spanish Speaking customers

● Solve problems as they arise.

State Farm, Initial Loss Reporting August 2015 – January 2016

● Accurately gathered information from Customers to investigate their claim.

● Assisted with policy and coverage inquiries.

● Assisted setting up towing when needed.

● Translated for Spanish speaking customers when needed.

● Assisted finding in network repair facilities for customers.

● Whole Foods Market May 2008 – August 2015

● Cake decorator and member of bakery production.

● Promoted to Assistant Specialist at Whole Foods Plano store, Plano, TX.

● Worked in as Assistant Team Leader for approximately 4 years.

● Promoted to Team Leader to run Addison Bakery, making it a profitable bakery within 6

months, recruited, hired, and trained every team member.

● Trained under Bakery coordinator and regional coordinator of operations, all the while

incorporating new management styles.

● Responsible for bakery production, scheduling, ordering packaging, customer service

satisfaction, properly maintained sales floor, conducting a proper inventory and projected

sales, ensuring discipline and time management, interviewing, hiring and training.

● Supervised 26 Team members while at the Forest Lane store ensuring all shifts were

adequately staffed.

● Partnered up with the Park Lane Marketing Team catering a book signing event for

Buddy Valastro, AKA “The Cake Boss”

● Took the lead in orchestrating a successful children’s summer classes promoting

community relations.

● Contributed to store recognition in the southwest Compass on 3 occasions building team

morale.

● Increased sales and profits consistently while at the Fairview store. Building strong

relationships with team members and the community.

All Lines Adjuster

Texas License # 2177004

Arizona License # 17953139

Arkansas License # 17953139

Florida License # W772226

Indiana License # 3697746

Nevada License # 3701232

Utah License # 870040

Washington License # 1112778

Foreign Languages

Fluent in Spanish, written and verbal

Contact this candidate