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Elisha_Mcfarlance_Resume.pdf » Done

ELISHA MCFARLANCE

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Committed to maintaining professional relationships to increase profitability and drive business results,

Skills

© Customer Service Billing and Payment Processing

‘* Microsoft Applications * Claims

* CRM Software * Verbal and Written Communication

© Data Entry © Active Listening

© Scheduling ‘* Time Management

* Inbound and Outbound Calling * Technical Support

Work History

Customer Service Representative 04/2013 - Current

LadyLuys Collection LLC ~ Remote

Managed 100 plus calls per day assisting callers with roadside assistance.

Handled customer inquiries and suggestions courteously and professionally

‘* Answered customer telephone calls promptly to avoid on-hold wait times

Updated account information to maintain customer records

Responded to customer requests for product

ist

services, and company information

Customer Service Representative 04/2020 - 04/2023

Kforce Remote

* Handled customer inquiries and suggestions courteously and profe:

tively listened to c

Updated account information to maintain customer records,

Answered customer telephone calls promptly to avoid on-hold wait times.

* Assisted 150 plus callers with their Unemployment benefits and FEMA FNOL claims.

Inves

tomers, handled concerns quickly and escalated major issues to supervisor.

igated and resolved accounting, service and delivery

concems

Customer Service Representative 03/2016 - 03/2020

SYKES ~ Lakeland, FL

ctively listened to

‘© Answered constant flow of customer calls with minimal wait times.

Updated account information to maintain customer records,

ssisted 150 plus callers with their Healthcare benefits (id cards, copays, i

payment processi

‘+ Responded to customer requests for products, services, and company information

tomers, handled concerns quickly and escalated major issues to supervisor.

etwork providers, billing and

creating and troubleshooting online accounts)

Education

High School Diploma 05/2006

Avon Park High School - Avon Park, FL

Contact this candidate