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Network Engineer Customer Support

Location:
Accra, Greater Accra, Ghana
Posted:
November 14, 2023

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Resume:

CLIFFORD ASAMOAH

ad05ql@r.postjobfree.com +233*********

https://www.linkedin.com/in/clifford-asamoah-4a56541a6/ EDUCATION

BSc. Computer Engineering Kwame Nkrumah University of Science and Technology, Ghana Sept. 2020 Academic Standing: Second Class Upper

RESEARCH INTEREST

Cybersecurity

Cloud Multi-Account Policy Enforcement

Cloud Computing

Telecommunication

Internet of things (IOT)

Artificial Intelligence (AI)

EXPERIENCE

Huawei Technologies (Ghana) S.A Limited, Accra Sept. 2022 – Present CS Core Network Engineer (Team Lead)

Coordinating project delivery to ensure timely completion, quality standards, environmental compliance and overall project success.

Preparation of project High Level and Low Level Designs.

Handling project discussion meetings with the customer planning managers.

Reports on project weekly progress

Coordinating project equipment in data centers and supervising sub-contractors on site in accordance with project low level design

Responsible for hardware Installation, device power ups, commissioning, deployment of network nodes

In charge of network service integrations, service testing and migrations after project delivery

Assists in the preparation of a responsibility matrix for the team as part of the project planning phase

Routine network equipment health check to monitor the health status of the network.

Regular observations on the Key Performance Indicator (KPIs) on the network to expedite accident recovery rate and minimize impact on service, help with network analysis for future expansion purposes.

Performing risk assessment for all projects at various phases.

Provide customer support services and managing problem escalations.

Reviewing project reports from the team on weekly progress

Handling of software rectifications and patch installation on various network nodes.

Organizing trainings and technical workshops for my team geared to improving individual skillset and technical knowhow as well as the team capabilities at large. AD-Precision Limited, Accra Sept. 2021 – Sept. 2022 CS Core Network Engineer

Provided Customer support services

Worked service integration, service testing and service migration on some few projects.

Handled periodic equipment health check task on some few Core network node, software rectifications and patch installation.

Huawei Technologies (Ghana) S.A Limited, Accra Sept. 2020 – Aug. 2021 Graduate Trainee

Supervised sub-contractors on network equipment installations based on the Low Level Design

Assisted with voice call and internet service test where I connect to a test cell site Virtual InfoSec Africa (VIA) Aug. 2020 – Sept. 2020 Intern

Served as desk support personnel at Agriculture Development Bank (ADB) Network Operations Center

(NOC), Accra Head Office.

Power Distribution Services Ghana (PDS) Jun. 2019 – Aug. 2019 Intern

Assisted with Server Rack setup, Ethernet cable termination, Ethernet switch scanning and testing.

Running diagnostic test on faulty PCs, formatting computers and running new operating system

Setting up Conference rooms for meetings

MAJOR PROJECTS WORKED ON

Ghana Ministry Of Communication Rural Telephony Project

Ghana Interconnect Clearing House Afriwave Project

MTN Ghana Interconnect Session Border Controller (I-SBC) Swap Project

Vodafone Ghana 4G Core Expansion

Vodafone Ghana Cloud IP Multimedia Sub-system (IMS) Project

Sierra Leon Africell Cloud Session Border Controller (SBC) Project

Final Year Project: “Developed a Conference Management Software”, KNUST 2020. Role: Front end developer.

TECHNICAL SKILLS

Microsoft Office Skills

React: Front end web development

Adobe XD: UI design, Web design prototyping

Simulation software skills: MATLAB, SCILAB, Logisim

Basic network maintenance skills:

o Ping test

o Trace route

o Number tracing

o Link Tracing

o Analyzing Signaling Messages

o KPI Monitoring

LEADERSHIP ROLES

• CS Core Team Lead at Huawei Technologies (Ghana) S.A Limited, Accra – 2022 to Present CERTIFICATE AND TESTIMONIAL

Certificate of Honors, Cloud Core Network SVC Basic Competency Appraisal Certificates

Certificate of Honors, GTS Cloud Core Network SVC Face-to-face Appraisal Certificates

Certificate of Honors, BSc Computer Engineering Second Class (Upper Division) 2020



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