Customer Experience Service

RESUME

KIRANDEEP KAUR

Mobile No. +1-825-***-****

Email id.: *********@*****.***

Edmonton, AB, T6T1X9

CAREER OBJECTIVES:

To build a career in a growing organization, where I can get the opportunities to prove my abilities. By accepting challenges, fulfilling the organizational goal, and climbing the career ladder through Continuous learning and commitment.

ACADEMIC QUALIFICATION:

Matriculation: Punjab School Education Board, Mohali with 73.23 % in 2016.

Senior Secondary: Punjab School Education Board, Mohali with 84.44% in 2018.

Advanced Diploma in Business Management from Central Computers Pvt. Ltd, Patiala with 87.5% in 2020.

Currently studying at NorQuest College in Business Administration-Accounting.

In 2023, I achieve GBA plus certificate of completion.

WORK EXPERIENCE:

1.Currently Working at WALMART SUPERCENTRE as a CUSTOMER EXPERIENCE SALESFLOOR ASSOCIATES in Windermere Edmonton, Alberta since February 2023. By working there, I got three shining stars for providing excellent service to the customers.

Assisting customers by promoting products/services, locating merchandise, and making purchase decisions.

Zoning assigned areas and covering assigned areas on the floor.

Moving feature merchandise to its modular home.

Assisting with front-end coverage and providing excellent Customer Service by

greeting all customers in a polite and friendly manner.

2.Worked as an Office Administrator in Mahesh Kumar Aggarwal & Associates, Rajpura, Punjab from 08/2020 to 11/2022.

• Performing bookkeeping tasks such as invoicing, monitoring accounts receivable & budget tracking.

• Create & presents the report to her seniors.

• Keep the database in check & update them regularly.

• Control office supplies and make sure it is by office needs.

• Coordinated Communication, financial processing, registration and other administrative

functions.

3.Worked Part-time as a Front Desk Executive and SOP Writer in Westway Global Immigration Office, Rajpura, Punjab from 05/2022 to 10/2022.

• Increased customer service ratings through personable service.

• Kept accounts in balance and ran daily reports to verify totals.

•. Take up other duties as assigned.

• Maintaining Files records properly.

ADDITIONAL QUALITIES:

Multitasker

Effective written and Verbal Communication

Maintenance Coordination

Business Correspondence

Office and Team Management

PERSONAL PROFILE:

Languages Known English, Punjabi, Hindi and Urdu

Nationality Indian

Love to explore the world & Reading books

DECLARATION:

I solemnly declare that all the above information is correct to the best of my knowledge and Belief.

(Kirandeep Kaur)

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